west elm

I have been to West Elm twice in the past week to purchase different furniture items and the customer service was outstanding.. All the staff were friendly and attentive.. Fatima (the store manager) help me a lot specially with items which were not in stock... I could give more than five stars!!!! Sandro

Wow!! Johan and the lovely team at West Elm on Tottenham Court Rd - London - were enormously helpful when my family and I recently moved from the US to the UK. They were nothing short of patient, kind, and professional. When I received a chair with a missing screw they sent someone over to our house to provide it the very next day (no extra charge)! Now that is service. In addition, we received some fantastic recommendations for day trips outside of London! We will definitely be using West Elm in the near future for our next round of furniture and accessories purchases. Thank you again Johan and Team!

Beautiful store and helpful people who work here. Big thanks to Munir, who goes above and beyond in helping us make decisions on stocking up furnitures for our new place and always provides insightful suggestions!

I had the most wonderful experience at the TCR West Elm Store. The team are absolutely amazing, and their dedication to making every customer’s shopping experience as enjoyable as possible is truly commendable. The store itself is a beautiful haven for anyone who loves interior design or looking to spruce up their living space. An honorary mention to Johan and the home design team who are not only amazing but also work tirelessly to make sure every customer is well looked after. I can't recommend this place enough!❤️

Fatima and Qadeer were amazing! I’ve just moved to London and needed to do quite a bit of shopping, Fatima spent with me 1.5 hours collecting all of the items, and Qadeer was so kind that even helped to carry the bags to my house (I’m living ~10 min away). Exceptional people and overall experience!!

I have been dealing with Trish Woods ,at the Tottenham court road west elm store. Trish has been extremely helpful with my purchase.She always has time to listen, gives good advise and you feel like a valued customer. The front facing customer service throughout the store is great and they are always helpful on the phone too.

I ordered a cushion from West Elm online in April to click and collect from this store. I did not collect however received an email to say it had been collected. I contacted customer services who advised to contact the store. The store looked into the issue and advised I would receive a refund.I never received the refund.I have been chasing the store since May with no reply. I have now tried to escalate to the main customer services and still not getting anywhere.I am having to escalate to the consumer ombudsman.

We had a very good experience in our visit to West Elm Tottenham Road! Qadeer was very very helpful and very kind, he was there for us and was giving us the time to decide at the same time! That is a good customer service ❤️

I highly recommend West Elm for their exceptional service and quality products. Our dining table and chairs arrived promptly and were of excellent quality. The delivery team was professional and efficiently assembled everything. Special thanks to Johan, the shop manager, for his helpful recommendations and securing a great price during the sale. We'll definitely be recommending West Elm to our loved ones!

I have received an outstanding service at West Elm TCR store, and especially from the store manager, Johan. My experience with this furniture store has been nothing short of exceptional.Johan went above and beyond to assist me in getting my table delivered ahead of schedule, which was a tremendous help. His professionalism and willingness to accommodate my request were truly remarkable. It's not often that you encounter such dedicated and customer-focused individuals in the retail industry, and Johan is a shining example of excellence.I am extremely satisfied with the level of service I received from the store. Thanks to Johan and Katherine , my overall experience has been truly outstanding. I will not hesitate to recommend this store to friends and family, and I look forward to come back again in the futureThank you once againLamia