Emergency Personnel Ltd

Amazing place! Both Charlie and Joshua at Emergency Personnel Ltd has been extremely supportive and reliable in ensuring I transition well in my current role, they maintained contact with me making assurances to resolve issues. They have always been reliable and consistent and able to offer workable solutions during times of need. I feel able to trust them to respond in a timely manner and adhere to verbal agreements - their relationships with my managers on the ward have been very good, showing excellent ability to work collaboratively with myself, the ward and the agency. Highly recommend!

Do not trust them! I was contacted by a person working for them through facebook. He asked me for my CV and told me he would be in contact to send me the application form. I had to message him a few times before he sent it. However, I fill in the form and then he told me that I would receive a call by someone working for the agency to have an interview. I waited for a while, I messaged him again and he told me to send a copy of my passport (shouldn't he ask for the DBS and other documents too?). He added that someone would be in touch to contact me. I am still waiting. It has been nearly a month. Do not trust them!

I am surprised by some of the poor review here. I had very good experience with the agency and any issues were quickly resolved by Joshua. He is always very helpful, and upfront hence I enjoyed working for such a dynamic business.I am happy to recommend them to any experienced health care professional looking for part time or full time work. Excellent rates of pay and paid on time which is great. Keep it up!

I was in contact with someone called Kai WhatsApp and I sent all my documents over to Hannah at the compliance team, completed all my online training and arranged blood test results. Never heard anything back, despite several attempts to call and message. Very disappointing

Worst agency I've ever worked with. Started off smoothly but when I raised concerns about the care package I was working with, I was blacklisted and they refused to pay me for work already done. Whenever I tried to contact them about my pay, whether it be via email or phone, I was either ignored, lied to or kept on hold at length on the phone, in the hope that I would eventually hang up. In the end, I had to involve my union and raise a grievance in order to get paid. Not at all professional, from the owners down throughout the rest of their staff.If you're happy to work for an agency that promotes unsafe practices and don't value your concerns/feedback, then they'll be right up your street. Otherwise AVOID!!! They are only in it for the money and cares nothing about the staff on the ground. The client I was working with rightly withdrew from them based on my concerns. If I could have given no stars for this review, I would!Update: In response to the owner's comment, my concerns were about inadequately trained staff (HCAs) taking over the package that I was asked to upskill over two shifts, which was inadequate and dangerous for such a complex care package. I did raise a complaint which was ignored. Hence, why grievance was raised. Obviously, not my real name but my reviews are always honest.

I have worked for Emergency Personnel for nearly two years as a complex HCA, work in a supportive team.Have a good working relationship with manager and with Clinical Lead Nurse, both is always happy to give advice or support us within our role, Emergency personnel go above and beyond to look after there clients and ensure they are happy with their care package. Training is updated on a yearly basis and extra training is given if asked for. Compliance is key and is checked upon yearly. Any issues/concerns raised regarding care package or with pay is always dealt with asap.

My husband has been receiving excellent care from Emergency Personnel for nearly 4 years, he has been in and out of hospital in recent months, while in hospital the carers, the Co-ordinaries and Clinical Lead are in constant contact, especially Carla, the Clinical Lead, she has been so supportive, empathetic and always available when I needed her, going that extra mile, a credit to EP. Could not have coped without her encouragement and good advise. Cannot thank her enough.

Keep contacting me unsolicited despite me asking them to delete my personal information.Never heard of them, and never met anyone who works with them.

Very grateful for a care package put in place for my adolescent son who suffers with ADHD, OCD and BIPOLAR. Without Charlie's assistance we would have had to consider residential care.He worked hard in easing our stress with kindness and compassion.