On Fire Inc Ltd

Pellet stove came from Italy with side Panel cracked have been told this will be changed 2 weeks ago- the slate the stove is sat on is in 2 pieces not 1, installation took 3 visits. Overall- Would of expected a smooth service especially when your paying £7000.

Fantastic service from start to finish. The installation was straight forward and everything was clean and tidy when it had been completed. The staff were extremely helpful, very professional and proficient in providing information in regards to the different stoves on offer, our requirements and what was needed during the installation. We decided on the Dik Guerts Ivar 5 with store, which is amazing. It perfectly compliments our lounge and finishes it off. We would definitely recommend and be using On Fire Inc. for all our future stoves and services.

Big thank you to Catherine, Steve and the team at On Fire, Sheffield for the purchase and installation of our Contura wood burning stove.Great people to deal with, fantastic service and would recommend to one and all.We will certainly be back when we finish the extension to purchase one of the superb outdoor stoves available. Thanks again A+

'On Fire' absolutely lived up to their name when it came to knowledge, customer service and expert installation. Owners Catherine and Steve were a pleasure to deal with and I'm thrilled with the result. A cosy snug fire to be enjoyed by all the family...including the dog!

Absolutely fabulous service Cathrine and Steve saved us from a very long wait for a wood burner can’t thank them enough and the after sales would highly recommend on fire to supply and install your fire . Love our new wood burner.

Superb service from Catherine and Steve throughout the whole process of buying a stove and getting it installed. I had consultations with 3 other stove companies as it was such a tough decision on what stove to get and where best to place it in my open plan downstairs. On Fire Inc stood out due to their knowledge and professionalism, plus the Stuv stoves which met our requirement of high power output as well as modern aesthetics. Steve and his team did a high quality job and the stove looks amazing. I'd highly recommend On Fire Inc for any first time stove buyers like we were.

Sadly I wouldn’t even give 1 star. First impressions, on fire seemed really keen on wanting to help us replace the previous log burner. Catherine seemed friendly enough so we went ahead and ordered our new stuv! However the entire process after this was a nightmare! We got told that the installation would be complete November…it didn’t happen until January. There was no communication what so ever! Emails, calls, texts all went unanswered! When Steve did show up with two other lads they would often just be outside taking breaks or on their phone. Didn’t seem at all bothered in getting the job done! A year on and I’m left with a wonky fitted stuv, no hearth, no surround! Haven’t even used the log burner as I’m worried it hasn’t been fitted right! Really disappointed with this company and their attitude towards their customers!

We’ve had a very testing time with our builder with long delays. Catherine & Steven from On Fire have been superb, very prompt at replying to requests and quick to attend for installation at short notice. The log burner itself is lovely. Really nice company to deal with and would highly recommend.Many thanksIan & Siobhan

Great service from Steve and Catherine, very professional, organised and responsive. More importantly, they did a great job of fitting the fireplace! Highly recommended

We wanted a beautiful fireplace and log burner to replace the old inefficient gas fire and we were so glad to find On Fire Inc. The number of components to a project like this are numerous, let alone the challenges and complexities, and the team took us through the process from choosing to finishing. We had some minor hiccups along the way and these were all dealt with in a friendly and professional way, which is exactly how you know a supplier is a quality one. We couldn’t be happier with the fireplace now, and spend a lot more of our time in the lounge enjoying this gorgeous and cosy experience.