Offord & Sons

Went in to have a look at wedding rings for me and my husband to be and the customer service was just appalling. We felt super uncomfortable as the elderly lady behind the counter unfortuently wasnt very helpful with our queries and most defintly thought we weren't able to afford anything and therefore didn't want to spend anytime helping us (we do have more than enough but we would rather spend it elsewhere that appreciates our custom).

I can't thank Philip Offord enough for designing my perfect ring. Now can't wait for it to be finished.

My husband and I visited both the Romsey and Winchester shops of Offord & Sons in the run up to our wedding and were so happy with the customer care we received on each visit. Compared to other jewellery shops, the whole experience at Offord & Sons felt very personal, and it was lovely to support a local, family-run business.I originally popped into Romsey to browse the selection of pre-owned jewellery. My fiancé, remembering how lovely the staff were, later returned and was advised to visit the Winchester branch, where the owner Philip personally designed a bespoke engagement ring using a 3D printer to mock up examples. My husband said that he was very impressed with the knowledgeable advice he was given throughout the design service.We then went back to Romsey to have my late grandfather's wedding ring resized. Nigel did a great job with a very sentimental piece of jewellery and it turned out perfectly.Before the big day we visited the Winchester branch (again!) as I absolutely loved my engagement ring, and the staff helped me to find the perfect pair of diamond and pearl drop earrings to wear which matched.Thank you so much Offord & Sons! We can't thank you enough for the outstanding quality and service you provided.

I had a bespoke piece of jewellery made, the service was exceptional, I was consulted and kept updated every step of the way and the end result was just beautiful. I would highly recommend to anyone thinking of having a piece of jewellery made. Thank you

They special ordered an item from Italy for me. It was worth the wait!! Very, very satisfied. Great service all the way to the USA

My Swiss automatic wrist watch needed a service and re-glassing. Last time I went to a Rolex specialist, the result was poor. This time I went to Offord and Sons in Romsey. Very polite and punctual service, my watch came back looking like new, and three months on has kept perfect time, Brilliant!

Have used these jewellers a couple of times for resizing and repair. They done a very good job both times and reasonable price.

We took my late Father's St Christopher to Offord and Son and they built up and added a new link to along with cleaning all of which were supposedly carried out by another jeweller. Result a very clean and new look St Christopher and a sturdy link with a build up. Thank you !!!! 5*

Really uninterested in my custom on several occasions. Both when asking to have a ring resized and when trying on engagement rings. Having just had my ring resized there they have taken off a coloured finish that was part of the ring's design. Wasn't charged for the resizing but no actual apology was made. I was told the finish would probably have worn off eventually anyway! I was also told they'd never seen that before and they couldn't put it right. That was part of what made my ring so unique. Very, very disappointed.

Customer service and a smile is seriously lacking in this establishment. If you’re looking to make a bad day worse, go for a chat with the staff at Offord and sons.I hope they feel better soon