SJ Logs

I was floored by these guys. Friendly, prompt, professional. Carried a whole cubic meter of wood upstairs and stacked it very neatly by the wood stove. Moisture content is under 15% (I measured it!) and the wood looks and sounds lovely. The quality of the product and service is top shelf, they should be charging much more than they are. Great business.

Used twice now. First time was excellent and the wood was good quality, dry and stacked well and it burnt well too. This time the wood has been really troublesome, wet, burning inefficiently and often failing to burn at all unless the fire door is open, which is very unusual for my woodburner. The delivery was also delayed and the date changed twice. Admittedly it was around Christmas time and I understand they were very busy, but there wasn't great communication. I'm afraid we won't be using this company again.

Just delivered, although the firm was shown as being closed. Very helpful and gave bag of kindling for free as some compensense. Would have appreciated an update yesterday but seems they were very busy.

Great service! Ordered a bag back in March and emailed to say I thought it wasn’t dry enough. They called back a few days later and came to pick up the wood that evening. Replaced it with new wood with an extra amount for the inconvenience. Thank you

All seemed fine at the beginning, slow to get back to me but I though they may be busy. Contract was agreed and deposit was paid. Upon arrival of the install day they arrived on time but that’s when the good bits end. Couldn’t carry the work out as originally quoted for and requested scaffolding, even though this was not discussed at quotation stage I agreed to keep the kit at my property and arrange scaffolding in the interest of getting the job done. Scaffolder they recommended was nearly the same price as the job its self and others were unavailable, I contacted Scott and requested a refund which was offered on the day of install. Said they would be in the area 2 weeks after I requested. 1 month passed no contact. Asked when they would be around to collect and took 2 days and 2 emails to receive back a lacklustre response. Advised on the 26th November that I would bring the kit back at my expense and asked for the address. Received the address today (7/1/21) after raising a dispute with the bank. All fine up to the point of taking money and then all communication breaks down. I would go with other companies in the area which offer a much better customer experience.

Called up yesterday and asked for a last minute quick delivery of logs. They picked up phone almost immediately, took my order and advised me when it would arrive. Arrived during the agreed time window and they helped bring the order into the house. The logs are excellent quality and burn very easily. Very happy with the service I've received.

Same problem as Pam. Ordered 4 December. Money went out of our account 5 Dec. No contact despite numerous calls, voicemails and emails. I believe the company has changed hands but this doesn’t excuse the level of unprofessionalism experienced. Credit card company refund looming.

Always had a great experience with these guys, quick delivery and will do whatever they can if you run out as I often do! Logs burn so well and they have lots of other products too (briquettes v good).

Amazing service from start to finish with these guys. We were given a choice of delivery times to suit us. The delivery driver kept us well informed of the arrival time. Skilfully negotiated our narrow lane with his van and trailer. And stacked the wood neatly in our garage. The price is very competitive and the wood is of a very good quality. Will be using SJ again. Thanks.

Can't recommend Scott and Jim highly enough. Really efficient, skilled and knowledgeable. Great people to have around too. They did a fantastic job of knocking out and re-rendering the fireplace and fitting my burner. And they left the house clean and tidy. Also beat the competition hands down on price. I would definitely use them again!