Malibu Hot Tubs Ltd

Had some really great support from Malibu hot-tubs. Although they couldn't help me themselves, they went out of their way to make sure I found the support I needed.Thank you.

The Malibu service team were excellent, extremely helpful in sourcing a replacement pump for our existing hot tub. The installation team were efficient, organized, and friendly. Would highly recommend them to hot tub owners. Special thanks to Richard, Ewen and Nigel.

Friendly, helpful and flexible

Absolutely love the hot tub, installation was professional and timely, despite not having the best positioning with limited space for manoeuvring the tub. The explanation and guidance was 10/10, many an hour spent already with a glass of bubbly and a tune.Overall 10/10

First class service, we were refreshed to not be guided to the most expensive option but to the one that best suited us. From our first visit all the way to us using and maintaining our hot tub we would recommend the team 100%.

There should be a six star rating option for Malibu Hot Tubs... from initial contact and viewing through to installation... expert and honest advice with excellent communication and progress updates on delivery and installation... A great selection and options available all fully explained to suit our budget along with a full range of accessories which were not hard sold either I must add,We required a crane installation and as such a site survey took place which was planned around our needs, Malibu Hot Tubs organised everything.Delivery day was planned and duly took place exactly as promised, installation was very very thorough and explanations on chemical treatments and procedures fully explained and nothing was too much, no rubbish left as all packaging material removed from site,We felt very reassured and glad we chose the team at Malibu Hot Tubs and could not recommend them highly enough...

Summary: PERFECT!Detail:Where does one start?The purchase process was perfect, Franklin knows his stuff and made the whole buying process perfect - assisting with any questions, especially around ground preparation etc.The delivery... well. Unfortunately Franklin had issues with his journey to our address which were resolved, just slightly delayed. However we didn't appreciate how big the hot tub was so it was never going to fit through our gate. Franklin didn't give up and with the help of some village folk we had the hot tub strapped to a farm vehicle and lifted it over the fence into the back garden. Franklin oversaw the whole operation. Once in the back garden the tub was up and running very quickly and between the 2 of them they had everything installed, demonstrated clearly and packaged up. The whole process and the hot tub is perfect. Many thanks Franklin and team

If you have always fancied having a hot tub, visit Malibu Hot Tubs. The showroom is a hot tub fanatic's dream. They have hot tubs to suit all pockets and a wealth of experience to help you choose (and maintain) your own personal spa.