Vincent Chandler Estate Agents Bromley

My daughter had put me in touch with Vincent Chandler as she was so impressed with Jane and I had had some issues with another agent. Jane visited my property with and met the current tennant she gave the tenant so many tips and money savers so they wouldn’t loose money from their deposit - who knew white vinger was so effective! She is so fair and supportive to both tenant and landlord throughout the process of tenancy end and tenant find and it has been refreshing to find an honest letting agent who is happy to explain the processes involved and manage tenant and landlord expectations. Thank you to Jane and the team at Vincent Chandler for your professionalism and attention to detail.

I have rented for 5+ years dealing with estate agents across the country. I can honestly say that Vincent Chandler are by far the most rude and obnoxious agencies I have dealt with. Across the 1 year of dealing with them, I occurred several on going issues at the property. When I arrived only 1 of the spot lights worked (taking 2 months for replacements. During that time I was left with holes in the ceiling throughout the hallway and kitchen). The over head fan on the oven was broken (never fixed) and there was no hot water (kettle baths were a regular alternative). It took 3 days for a call out to have someone fix the boiler for the luxury of hot water. This was a re occurring problem(8 separate call outs). The water pressure in the shower took 5 call outs to fix across 3 weeks. On the one occasion I was left with an extension lead running electricity to a pump from under the bath wrapped in a plastic bag. I had to raise as a huge safety hazard. The integrated fridge door had to be fixed on 4 separate occasions. I had to throw a fridge and freezer full of food away each time when the door failed to shut properly. A new fuse board was fitted. The kitchen tap was replaced twice and continuously leaked. This added to an already damp kitchen. No water pressure was ever restored. The problems were never ending and I was made to feel like it was me. Hazel was the only agent to be polite and sympathise with the matters. She listened and responded with manners, unlike Tracey and Martin. Tracey's email tone was appalling. If you were lucky to get a response it was always with a blunt sharp reply. If you had the pleasure of going into the shop you'd be greeted by a glare that started at your feet. Martin quickly lost his temper when I questioned why I had to pay for the 2 days rent I wasn't living in the property. I was told I had to hand my keys back on the Friday morning but the check out did not operate on weekends so it was booked for Monday. He reluctantly agreed, hung up the phone on me and I never heard from him again. Apart from the losing battle for a replacement on a 10 year old heavily stained carpet that apparently I contributed to damaging. It was non negotiable and if I was to see any of my deposit I had to accept the hefty charge. All in all it was an awful experience from start to finish. Rude, intimidating bullish owners/staff which caused a lot of anxiety and upset throughout the time I was a young female tenant. Avoid doing business with these people at all costs.

Beware of Tracey that works there ! 2 weeks ago she confirmed that our landlord wanted to renew the tenancy and we should be reassured to not be searching for another flat and now she popped up saying they want to sell and will not renew. I have not seen anything more irresponsible in my life. Don't trust them or rely on their words.

A great experience delivered using Vincent Chandler for our recent purchase. Martin and team managed the whole process seamlessly from start to finish, always available and willing to help with any questions, making us feel valued as clients. The process of moving is not an easy one, but Vincent Chandler went above and beyond to ensure things moved as smoothly as possible and we will definitely be returning customers in the future.

I've been a tenant in London for the past eight years. I can categorically state that this was one of the greatest agencies I have ever worked with. Every issue we had was resolved, and the employees were always prompt in responding and addressing every single request we made. I would definitely recommend it, and if it weren't for my job, I would still be residing in that property. I have to mention that the customer service is outstanding, and in one occasion, when we forgot our house keys, the agents were really responsive and helpful, even during the weekend.It was a pleasure! Thank you Vincent Chandler.

Just bought a property via Vincent Chandler. Martin is very honest, responsive and really helpful during the viewings and negotiations. Definitely the best agent I have ever met. Jane is very friendly and helpful when Martin is not available. Overall, a very very good agent.

Instructed Vincent Chandler to rent out my flat. I dealt predominantly with Martin. He was polite, professional and very efficient. Very grateful for his time and hard work.

The best tenancy agency you can deal with. They do all the work from heart.I really had a great experience with them

Bought a house in Bromley. Phil was responsive and helpful. He also provided me with numbers for local tradesmen after sale. Vincent Chandler was overall very professional

Cannot fault the service Martin and his team offered. Flawless. Helped us sell our place in no time, hit the bullseye with the valuation and helped us find a place to live after.A breath of fresh air when it comes to estate agents. They were professional, efficient, and above all else, honest!If you're looking to sell your place in or around Bromley, don't bother looking anywhere else.