Howdens - Belfast Boucher Road

Best place in Ireland value for money, Staff excellent

Wrong product delivered, worst customer service, take no responsibility, Extremely disappointedOrdered a kitchen from Howdens Boucher Road Belfast at the end of last summer and it has been a nightmare. Even though it was more expensive than competitors, the main reason for purchasing from Howdens for me was the 2 week turnaround. You’re lucky if that’s the case. It’s now been 6 months. Unfortunately, what they delivered did not match the order (my fitter warned me that he had seen this issue with Howdens kitchens before and I had a family member purchase from here also with the same issue - unfortunately I gave Howdens the benefit of the doubt). Howdens communication is atrocious. It has taken months of back and forth, with little communication from Howdens trying to get issues sorted and they have blamed absolutely everything on my fitter, taking no responsibility for delays, failing to take phone calls or return them, lack of response, faulty washing machine (appliances you buy from Howdens apparently aren’t their issue and you have to wait even longer for them to contact the company they use to get their appliances from), wrong door sizes, wrong cupboards etc. I was completely mislead about how I could open an account too. Because I am just a general consumer and not trade they said I had to open under a trade account. But not to worry, all they needed was the name of a business/company or someone I knew in the trade and everything would still go through me. However this was not the case. They bombarded the company that I used with invoices etc and not me who was the point of contact. At one point, during the time I was trying to get issues resolved they actually told me the business name used was the account holder / trying to cut all contact with me. Disgusting behaviour as the company named had nothing to do with it and they knew that. I later learned someone else I knew who purchased a Howdens kitchen had a random name put beside their account by Howdens (I’m assuming a fitter they use probably without their permission) and it was all opened no problem. They need to stop marketing to the general public as all their T&Cs are under trade meaning we don’t have a leg to stand on - sneaky and misleading. Stop pushing sponsored ads to the general public. And the “complimentary” design appointment is literally just a drawing - don’t expect any kind of accuracy in terms of measurements. You also have nothing to reference for the internals of your kitchen. I had to ask what my cutlery drawer would even look like. I also had to follow up my own appointment as it turned out the designer who took my initial appointment left the company and I was not informed and no one contacted me to further my order. So the 2 week turnaround is now 6 months later and Howdens have taken no accountability, charged me in full and their only response to me now is to seek legal action. I am extremely disappointed that a company of this size could not accept even some responsibility for the ongoing issues with my kitchen.

Good quality doors and affordable

Gemma the kitchen designer is lovely. Knowledgeable professional and very helpful.

Great value for money, friendly staff

Great service and selection of kitchens

Michael came to the house to measure my kitchen and a hour later, I went down to Howdens Boucher Road he helped with so much, got a kitchen designed and a week later it's getting delivered. That's first class service. The worktops, drawers, cupboards and handles are all perfect quality I have been showing it off to everyone. Definitely the place to go.

Martin and his team gave me first class service I will be back, brilliant.