Bristol SU Lettings

Agency was rude and showed no empathy for some personal situations that were going on during the tenancy - urging rent to be paid when the tenant was unable to do so, while being fully aware what her situation was. They did clearly not care about our interests and none of us felt backed up or supported. Communication with the landlord was also poor, resulting in many defects in the property going unnoticed - including a lot of damp/mould that significantly affected our health.

Bristol Su Lettings is the fairest student lettings agent in Bristol, they give great unbiased advice and we felt really supported by them in a deposit dispute situation. Thank you Georgie for being so helpful!

Completely robotic in nature, they showed no sympathy or interest in difficult personal situations, the staff were rude when dealing with completely justified complaints from tenants. There were builders in the house for the first 2 months or so every day of which we were not made aware before we moved in, and i'm not completely sure what they actually did that was of any significance. I often felt threatened by the agents when rent payments were a day late, threatening to be removed as a tenant and charged additional fees, these claims were made to me during extremely difficult and emotionally straining circumstances of which they were aware of. Also during this difficult time personally, the agents decided to humiliate me by sending emails to the other tenants about my late rent payment as an additional way of bullying me. Overall I felt they showed no compassion for their tenants, and adopted bullyish tactics in email correspondence.

The staff at SU Lettings is fantastic - friendly, efficient, knowledgeable. It is a tough market, but they have the experience to manage existing options and to find new ones. They are communicative, responsive, and go above and beyond to offer service and support. Their efforts resulted in a perfect rental flat, an informed approval process, and a facilitated move-in. Thank you!

Bristol SU Lettings are the only student lettings agent in Bristol that offer that personal touch from the outset. All the way through our housing search, we felt like we were being guided by someone that wanted us to get the best deal possible - Alex did a great job here. We never felt pressured to get a place, and we were able to find a property that was perfect for us in price and style. Since signing with Bristol SU lettings, we've been well looked after and communicated with excellently, with kindness - not being berrated like we have by previous student agents in the city. If you want a student property that will be the best for you, with a team that understand what it's like to be bullied by agents, go with Bristol SU Lettings. Simply, the best.

I rented with Bristol SU for two years. The rent was very reasonable, communication with my letting agent was always very quick and easy and any issues we had were dealt with quickly. Can definitely recommend, especially compared to Digs or Flatline.

Found a fantastic landlord with SU Lettings. The team were very friendly and helpful when we were booking viewings, and they made an effort to check in throughout the process. I was also impressed at the effort they made to find students reasonable prices for accommodation, given the conditions of the properties. Would absolutely look for another house with them in the future!

Excellent communication and very attentive. Had no problems at all during the tenancy!

Excellent understanding of the needs of landlords and tenants so make very good selections saving all parties time and trouble. Very informed of the Bristol property market. Good communications and very fair in negotiating. Thoroughly recommend to landlord's (of which I am one) and tenants.

Great accommodation company, couldn’t have an easier hands off and private experience of living in Bristol, if you want straightforward consistent treatment as a Tennant, use BristolSU letting a.