SIXT Car & Van Hire - London Wembley

I hired car for 4 days. Everything was smooth with renting the car from this company. I only gave them short notice (2days) and SIXT managed to organise the car for me which was very helpful. They accepted EU driving license which was useful. In the branch there is address checks so make sure you can provide one. Overall I am happy with the experience renting the car from SIXT

They accepted my booking when I got down to pick up the car after travelling an hour to get there. They said I can't rent any car from them due to my ms90 6 points. Says nothing about that being an issue on their terms and conditions. Just a bunch of incompentant organisations or racist I'm able to rent cars from euro rentals and bbc van rentals with my 6 point ms90. Stay away from this company. A friend said they will charge you for stuff months later, with no evidence.

Our recent rental was absolutely botched. We arrived 30 minutes before closing on 03.09.2023 for pick up of pre-booked car. We were received unamicably by MO, who had no patience for dealing with the (unnecessary) registration, which could have been a matter of a few minutes. All info was in the computer from all previous rentals but he was constantly finding new ways not to proceed. MO even refused to help with WiFi connection (not allowed for customers!!) that we could retrieve a social security number from e-mails on our mobile phone...nothing was done to finalize proceeds. Horrid behavior and we had to go away without a car. If Ibrahim had been present it would have been sorted on the spot without difficulties as it was next morning between 08.00-08.05, where there is a will there is a way". So our program for the first day using a car had to be cancelled to the inconvenience of other people as well.This is not a way to treat returning customers and the "excuse" that our details in the system was wiped out was not true...all the documentation we suggested to use was not good enough as MO had decided not to give service/car

I wish I had better things to say. I called up multiple times in advance to add a congestion charge and an additional driver (28yr old) and was told this was all added to my booking. I was then charged an additional driver fee and fined for congestion. I called up and was reassured that this was a mistake on their part and the fine would be cancelled. The finance team clearly ignore the customer service team ecause it took them 6 weeks to finally respond and say they took the admin fee off but are still charging me for a fine for not having paid for the congestion charge. Again I had called up twice before the hire day to make sure everything was sorted. Such a headache and a massive source of stress and time wasting.Not only all these mess ups but on the day they mixed me up with another customer at another branch (battersea) and didn't listen to me when I told them we had already hired a van and were just presenting another driver. The guy was rude until he realised he didn't need to charge us again and he had made a mistake. Absolute farce.*Update, they gave me a 15% discount of 10 pound instead of refunding the 90 pounds unecessary fine as they promised. All I can say is steer clear.

Sixt Wembley impressed me with their wide and impressive selection of cars. Whether I was looking for something compact, spacious, or luxurious, they had it all. The variety of makes and models catered to different preferences and budgets, which made it easy for me to find the perfect vehicle for my trip. The cars were well-maintained and in excellent condition, reflecting the company's commitment to providing quality options for their customers. This diverse selection truly elevated my experience and ensured I had a comfortable and enjoyable ride throughout my rental period.The standout feature of my experience with the Sixt Wembley was undoubtedly the staff. From the moment I walked in, their warm and welcoming demeanor put me at ease. They took the time to understand my needs and preferences, offering helpful suggestions and answering all my questions patiently. It felt like they genuinely cared about ensuring I had a great rental experience. Their friendliness made the entire process enjoyable, and I left feeling valued as a customer.Thanks again to Ibrahim, Nav & Mo for always ensuring I get the best service.

Friendly staff, quick rental, clean and brand new Van, good prices.

Overall the experience was pleasant and many thanks to Ibrahim for his friendliness and the upgrade; his great customer service was much appreciated!Upon returning the vehicle, another gentleman (who prepared the car the morning prior) checked the vehicle in and just as we were about to leave mentioned there was a dent on the vehicle.We were completely startled and surprised at this - we had been very cautious with the vehicle and had not been involved in any incidents/accidents. Upon being escorted to the vehicle and being shown the damage, it transpired that it was actually a scratch on the left door and not a dent. More importantly, this was on the vehicle prior to our rental.Thankfully Ibrahim mentioned taking a video and photos of the vehicle prior to leaving the previous morning and this damage was clearly visible on the video we took - we showed the gentleman this with a video to which he smiled.Ibrahim changed this on the system which we were greatful for and we left.However, we were quite disappointed that the logging of this damage was missed prior to our rental - especially given it was the same gentleman who prepared the vehicle the previous morning. The vehicle was freshly washed and wet which also made it more difficult to see some of the scratches on the bodywork when leaving - thankfully on this occasion nothing new became visible after the car dried but we were concerned about this.Needless to say thank you for the rental - we were able to complete some errands in comfort and the experience on the whole was generally positive!

Be aware of this branch. They have giving me a rental van. Staff handed the van keys and pointed where was the van, without giving a damage report. I have taking pictures luckily my self. After 10 days received a damage to front bumper which the damage was there before diving away. I won’t use this company and warn others to use other companies which they are more clear and decent!

We received fantastic service from the SIXT team at Wembley.1.The team were friendly, knowledgeable and efficient.2. The van we hired was in perfect condition.3. The cost of the rental was really reasonable.We would highly recommend hiring a vehicle from the SIXT team at Wembley.

I ordered a truck from this location. The team was very helpful to get it.Eventually, the truck failed and while it created a lot of issues, Nauman, from this location, did everything he could to help and it made the experience so much better.It was quite very refreshing a company that really cares to help create a positive experience.Well doneI rented quite many times from Sixt, and this location is the best one I used.Easy to access (subway station right next to it)Good prices and good choices of vehiclesVery good team to work withHighly recommended