Llangennech Surgery

I didn't read the reviews before I was about to join this surgery but having spoken with the female receptionist regarding joining the practice. I have been totally put off and glad to have read the reviews as I was thinking it was me! But so rude. What is it with female receptionists almost every surgery I have joined due to moving around a lot has such Rude and only female receptionists, who are also very nosy. I personally as a female think that, it is about time they changed all the receptionists to Males!!

Lovely old school surgery. All staff are polite and friendly. I saw a fantastic nurse practitioner called Ann this morning, I was very anxious and she instantly made me feel at ease and comfortable. The doctors that my son has seen have all been fantastic with him also. I highly recommend this surgery!

The receptionist Julie was very rude.. I was in terrible pain and she thought it was not an emergency. Please do not share your illness with her. Talk to the doctor

Dr Rafique is superb, I have no complaints about him. BUT be prepared to leave their surgery upset with how you are treated and embarrassed by the receptionist staff there! Genuinely, they will stand in a group and discuss you rudely in-front of everyone and loud enough for you to hear in loud whispers from the other side of the room. They are patronising, unprofessional and rude! Today will be the last day I will enter that surgery as now I will register elsewhere. LADIES: they will embarrass you about having a smear, mess you around and give you wrong appointment dates etc I have been waiting since November for mine!They have a policy not to abuse staff but read the comments and you'll read nothing else other than patients being abused.

Helpful, professional and reliable glad I moved to this surgery

Reception desk has no time at all, very rude!! I have been asking for the results of bloods and about collecting my medication following an operation. I’m not able to walk as far as the surgery so I must call.I’ve been fobbed of with the message that they can only tell me between 1200-1400hrs only thing is it’s been 3 days and I’ve not been able to get through.Pure negative attitude!Not happy!

I can only strongly agree with every single negative comment on here. The most rude, arrogant and unsympathetic receptionists I have ever encountered. Firstly, when did it become the job of a receptionist to diagnose your symptoms on the phone and then decide whether you are worthy enough to see a Doctor or not. Secondly, why do they have to talk loud enough, repeating your symptoms loudly together with your name, so that everyone in the Surgery knows who you are and what's wrong with you! What happened to patient confidentiality? I have so many negative experiences, but just 2 concerning my wife that sums up this surgery. My wife had Menopause issues and wanted to go back on HRT, the comment from the Doctor (by phone consultation as they wouldn't give her an Appointment to visit) was what did she expect, she is 60 and will just have to put up with it! Final straw this morning, my wife has a large lump on the side of her knee, rang the Surgery to be immediately told by the Receptionist (without asking any basic questions) to self-refer herself for physio. I am so angry and only gave a review score of 1 star as there is not an option for Zero⭐

Very concerning. I visited the surgery and, thankfully, saw a dispensing pharmacist, who actually cared about my health. In my opinion, the Drs are self-absorbed and are not interested in their patients as they appear to have pre-empted what they think is wrong with you. They appear to be disinterested in your explanation of your health concerns.The pharmacist booked me in to the COPD clinic the surgery for the 30th of this month . Unfortunately, I was recently ambulanced to the local Hospital, diagnosed with COPD and my treatment is in their hands. Therefore, I felt I needed to cancel my appointment, as a matter of courtesy, I felt honour bound to contact the Surgery. I needn't have bothered, as there was no record of my appointment at the surgery. This is very concerning to me, as I was relying on this appointment, due my health becoming more debilitating. In a way I was lucky that my health did take a nose dive and the hospital treated me. Otherwise, I would have turned up at the surgery on the 30th, presumably been turned away, with my health becoming considerably worse. Having, yet again to wait for another appointment. I do not appreciate the inefficiency shown, especially as I believe, health is wealth.I am seriously considering leaving this practice, as this is not the first time I have had problem with my health care from here. I have only stayed, in the main, because Denise, the Nurse, is still here and she is part of the old understanding regime.

Terrible surgery Dr Rafique is ignorant is attitude stinks he did squeeze me in for Medical which I needed for dvla bus license all because I was paying him cash it suited him because he saw ££££££ the cash awful ,always problems with repeat prescriptions,after 34 years I left the surgery now in Llwynhendy for 15 months not problems I get called in to check my blood pressure etc can’t fault the staff are pleasant

I had a procedure done this morning with the best locum nurse practitioner ever. Her name is Anne Tudor Wilson. She was professional, easy going, and made me feel at ease. The receptionist was also very friendly.