Trailfinders London Conduit Street

Where do I start? What a star Matthew is!!! He is an absolute credit to Trailfinders. I booked a sabbatical from work and I went into the Victoria branch where I was super impressed with Matthew’s expertise, knowledge, but most of all his people skills. He understood my needs and requirements perfectly and took great care and attention to detail to set me up on a trip of a lifetime!! Absolutely buzzing to get going! Thank you Matthew once again :))***UPDATE*** After initially leaving a 5-star review, I have been left extremely frustrated. I called in to query some elements about my trip and requested to speak with Matthew. This was on Monday last week, However, after waiting on hold for 45 minutes! I was informed he wasn’t available. Fair enough, no problem they must be busy right?The next day I called in again (another 30 minutes wait) after I had received no response only to be told he had gone for the day, but he would be back in on Wednesday from 11.30am. I asked for call back asap which I eventually received (he left me a v/m) at 7.30pm! Only for Matthew to say he is off on Thursday but back in on Friday.Low and behold on Friday after another 30 minute wait and no sign of Matthew a lady called Karina Bell said can she help? I said yes please, I want to clarify where my meeting point is in Rome as part of my G Adventure Tour as it hasn’t been confirmed anywhere in my itinerary? She replied yes your meeting at the Stella Hotel, I will send you a link now. After a few moments she sent me the link which again had no mention of my meeting point?I then took it upon myself to call G Adventures, who are based in Canada. Again after another long wait I requested a call back which I received very quickly and efficiently by one of their representatives who advised me I am NOT meeting at the Stella Hotel!!! But elsewhere!!! Incredible to think that the lady at Trailfinders would give me the wrong meeting point for my 14 day tour!!!I had just submitted a query to Matthew via Trailfinders (just before calling G Adventures) outlining what his colleague Karina had advised me and I also said I was disappointed by the lack of communication since booking my trip that had cost me a small fortune - I am now flying tomorrow, but you won’t be surprised to hear I haven’t heard back from Matthew or anyone from his company now that they have all of my money.To say I am disappointed is a massive understatement! After my first impression which was excellent, I am now feeling somewhat deflated.

Well you guys couldn't book anything in Saudi at all when I asked Ellie at the time she said she didn't know how to etc don't make excuses!!! already had enough excuses from your staff already and lies so seriously don'tEllie said couldn't combine two countries and couldn't do hotels here even tho I??? asked you do know I am disabled and between the payment dates and timings on flights like today whole day wasted literally and Ellie didn't even advice me on visa in Saudi even tho you duck eggs booked the flight she told me 40 dollars and was 100 quidSo don't start with the immature it's not our faultJust like she told me 25th or later for payment when it was the 23rdJust like one your colleagues called me thick etc over the phone for being disabled and called me a liar that was naomiAlso there was earlier flight to madinah I could went straight there and also you never told me which terminals whilst in Egypt for the shuttle bus and its always the same one with Egypt Air so why not give me the relevant informationShe knew I was coming here for umrahDidn't realise you have no knowledge about Muslims in your branches and don't help or cater for the disabled I not had one disabked help thing in place anywhere as you duck eggs ordered wheelchairs so your discriminating against me again for being disabled

Visited store in Conduit St. Waited in seating area for 15 minutes and was broadly ignored. I guess they’re not interested in providing a high end 6 week trip to New Zealand and the Far East.

Was contacted by them after giving them a poor review because it was impossible to contact them. I then had their usual five star service with great planning and fantastic prices. They are under a lot of pressure but trying hard to sort out their access problems. Have used them for years and they are normally wonderful to deal with.

Just back from an absolute dream holiday to the Galapagos that Ivan booked for us fairly last minute! Whole process was incredibly easy and the trip went off without a hitch. Would strongly recommend if you want to do any sort of complex holiday. Will definitely be using them in future.

Amazing service. We booked our honeymoon last year and it was super fast. We have done everything with Laura and she listened to our needs and budget and she managed to fit everything into it. Being the honeymoon we just wanted to have everything prepared to be relaxed and honestly we were pampered! Everything organised, from airport pickup to hotel drop-off and excursions. Any other future trips I will definitely come here again.

Always found them excellent to deal with but when helping a friend recently I called trailfinders but the bmvoice recording politely informed me that I was number 47 in the queue. No thanks buddy, went somewhere else and got a good deal.

I first met Matt at the destination show 2020. He arranged a holiday to Canada for 3 weeks. Unfortunately it has been cancelled 3 times now. I have now booked a cruise around the British isles for 10 days. I have now received a refund for the remaining money from Canada. I would fully recommend Trailfinders for future Holiday.

More of a call centre, where all the staff were too busy on their phones to tend to the clients stood right in front of them.