Screwfix Oldham - Royton

Didn't have either of the items I wanted, but very helpful counter staff. Will call next time I need something.

Great customer service. Needed some information on fitting a toilet and various extras. Al went to great lengths to ensure that I had the right product before purchasing. Great all-round team here.

The chap at the Royton Oldham store was fab!!! I ordered a product and for some reason it picked a store miles away from home( my fault for not checking) the member of staff was amazing, he rang the wrong store got them to transfer to the right store and sorted it all out, even offered me a brew,credit to your company!! Ian was great if only more companies had excellent staff like this !!

If I could give zero stars I would do. Ordered some door handles on line, website said 4 available in store. Went into store to collect only to be told they wouldn’t be in for 4 days so asked for refund. Refused refund as the item wasn’t in store, so basically paid for something I have not received. Can this be lawful? Assistant worse than useless and manager (Bev) I think you are long overdue some customer service training as was nothing short of rude and unhelpful, walked away huffing and puffing shaking her head!!I was a regular customer at Screwfix but will seriously consider never using again and will tell family and friends of poor experience and shocking non existent customer service skills.

Can get most DIY items from here all at a good price. Staff are always very helpful and friendly. No problems if you need to return items. Easy shopping.

Got exactly was needed next day collection

Lovely staff and Manager. So friendly and happy. Thanks Oliver for the service and thanks Alan for the smiles. Keep up the good work

This review would of been a 5 had I not had to return the item and be confronted and interrogated by the staff member at the Royton branch.My initial visit to buy some work trousers was trouble free. Excellent friendly service from the young man who served me.However.....the trousers did not fit and I returned them within an hour and half, to exchange them for a different size. This is where the level of service was awful.The older lady with grey hair and glasses basically tried to belittle me in the shop by telling me off because the trousers were not folded exactly the same way as when I collected them and because I had ripped the bag when opening them. The bag was a thin clear plastic bag, not an official bag and ripped very easily. The bag ripped even more when the staff member tried to take off a barcode sticker. After she had tried to tell me off for ripping the bag I pointed out that she was ripping the bag. She snapped I won't exchange them in a minute!". I told her she will. I'm sure there's nothing in consumer law that states you cannot exchange an item if you rip a plastic bag to open it.These trousers still did not fit. But I returned them to the middleton branch who were extremely helpful. No one shouted at me they quite happily exchanged my item.These trousers purchase at Middleton were in an official site plastic bag