Diamonds Estate & Letting Agents

Diamonds were great through the whole process from viewing to moving in. There were a few issues with the property that I was unhappy with but Diamonds were very quick to resolve these. Very happy with the way they handle things and treat their tenants!

Diamonds never got back to me,I enquired about 2 properties and filled out the form, waste of time.Really unprofessional, they claim they already had 5 people viewing the property and it's still isn't let agreed or taken down from the market.I had to phone to chase them up, and still no reply.

Does not even deserve 1 star. Very poor communication, left ringing and chasing them to spend my money! It was someone else you spoke too excuse! Staff with attitude, house very over priced for renting a 2 bedroom. Wouldn't waste your time contacting them, so unprofessional.

Rented with diamonds for nearly 4 years. Very prompt replying by email or phone to any questions or concerns. I have had no problems with the office staff whatsoever. Whenever I have dealt with Tina, Dean and Allison they've always been great, friendly and professional. Great bunch, thank you!

Awful estate agents, rented a 3 bed house end terrace in Caerphilly and we had endless problems. Kitchen wall was leaking water showed them during inspections and nothing done, leak got worse and worse and showed them noting done again and again, asked for landlords information declined but noting done, send endless emails nothing done, wasn’t untill I kicked up a fuss the landlord got into contract with me reading this. Diamonds sent builders and they looked said they would come back never did, I was endlessly checking up on what’s happening! Landlord sent his own builders ( been over a year by this point) they stripped the wall and found black mold behind the wall something we was living with for over a year! Wall was stripped to brick left like that for Aprox 5 months! Then was ‘repaired’ only to leak again once rain started! We did have a reduction in rent. But at what point isit ok to leave tenants in a property with black mold?! Top this off damp under stairs started and got worse and worse promised repairs and nothing! Diamonds were rude and incapable of sorting issues or even maintaining the house! We ended up moving out as mentally and physically drained from the issues and the constant fighting for it to be fixed.All in all empty promises!Diamonds we followed the contact to a T and everything that happened you was informed from us and we did everything we was supposed todo!Top this all off we had to wait over a month for our bond back!

Would like to thank the owner Lydia for her email telling me to remove my review or face legal action from her! :)To take legal action against a negative online review

A truly professional outfit that went above and beyond when I purchased a property through them. Both Lydia and Andrew were superb; they were very patient and would come up with and implement solutions to any issues. This business has been running for years and the experience in the team is evident.

Our experience with Diamonds has been excellent. We recently became tenants for one of their properties and the staff have been very helpful and forthcoming with information and responding to our questions (shout-out to Dean and Tina). The whole process was efficient and professional, especially considering the adaptations they had to make in response to the pandemic. The service we received definitely took the edge off the inevitable stress that comes with moving. Thank you!

Avoid like the plague, they are quite happy to take your money and leave their rouge slumlords unchecked, Rude and unprofessional agents how have lied to my face, they absolutely love to throw their hands in the air and say 'we can't do anything about it!' lived with a broken boiler for 6 months, they said they can't 'make' The landlord fix it and a hole in the roof for over 5 YEARS resulting in rain constantly pouring through the door and walls. There's a lot more they have done but I don't want to write a book. Please use reputable agents such as Peter Alan instead. While buying a property from them the level customer service was Night and Day. Diamonds deserve to be shut down or investigated at least. Here's some fun pictures of my living conditions for the past couple of years.

Diamonds have an infuriating habit of listing properties online that are nowhere near ready to be viewed or applied for. It makes property searching a lot harder than it needs to be with countless hours researching potential properties that you later find out won't be available for months. Even when you send documents and make a concerted effort to show interest, they are still cagey about telling you when the house will be available.I found the team at Diamonds in Caerphilly to be quite dismissive and unhelpful. They seemed to think their time was too important to waste on speaking to me. Maybe if they didn't list thousands of properties at once they would have more time to treat potential customers with some basic civility.When you call Diamonds on the phone, they cannot wait to tell you to fill out an online form instead of bothering them. After filling in the forms countless times, you never hear back from them. After multiple phone calls and in-person visits to the office where I was repeatedly assured they would tell me when the property was ready for viewing, they still never bothered to contact me.I feel quite fortunate that I haven't ended up renting with them, as I can only imagine how woeful their property management would be with customer service this poor. I sincerely hope landlords stop using them to let their homes as they need to get the message that being responsive, honest and polite is not too much to ask.