Playland Amusements

Hi, i came at 2am to self-exclude for my own safety and well-being however the rullings of these bookies where that they have no authority to band me untill the manger is at the venue which is around 6am-12pm however when it is time to re-instate and start gambling again the manager is not required as the staff can unbanned me themselves which I personally think is a very stupid rule to follow when it comes to promotions the rulings are very strict upon playing 15mimutes prior to the promotions however banding holds more value than playing promotions such as £20/£10 cash matches and also re-instating (unbanding) because as a gambler for 2 years coming to band with a strong mind I have to wait till the next day at 6am - 12pm which can lead me to overthinking and losing more money and not self-excluding so therefore please either change your rule or please if the manager or someone high in authority responds back to me with any contact details upon where I can make a big complaint if no response is made then I shall myself go onto the goverment official page and start a petition on implementing more rules on self-exclusion such as no managers required or national self-exclusion rather than 1km as for going to various places one by one is time wasting and results in losing more money so please help me and provide me contact details to someone high in authority.

Absolutely disappointed I never win when come here I am not going to return its a poor zero payout system wich im fed up beyond belief in paying of machines with no bonuses or wins also the staff are terrible the women are rude no hospitality or customer service skills at all thy old women lok washed up dried up fed up look messy as well and stand Incorner of shop, by fridge and talk about people only staff wich is good is Dan he's lovely good customer service skills he should be in diffrent job he's too good to be there