Argos Aberdare

Terrible experience, ordered online for collection, got email and SMS to collect. Visited store told not here yet, come back after 4.30pm. Returned 2 days later, still not available? Staff refunded, but didn't offer the full amount for one item so I checked the tablets in store to see what the promotion was (no longer running apparently) but noticed it was IN STOCK in the store! Checked another item from my order, again IN STOCK, the same for the next.Just one item not available but the staff (two different) were unable to work out that just a fraction of the order was not available, refunding the full amount.

Must be the only Argos I know of that makes up it it's owns policies and lies about them on the fly. The manager I've discovered is the root of the problem and judging from my experience dealing with this mini dictator on a power trip I suspect it's why no one looks happy being there, including the customers. Always been fond of Argos but this store really adds salt to the tea.

I did online click and collect. Courteous and prompt service. I'm very happy with my purchases and customer service.

Ordered some rather large items which I had to pick up in store, staff refused to allow me to collect from rear of store where I could easily park my van to collect. Instead I was forced to carry them out of the store and round the corner on my shoulder, and in the process injured my back.As such I won't be ordering any large item from them again, as they could have easily provided great customer service just by taking my items to the rear of the store.[EDIT] I've since visited this store on several occasions trying to pick up some small items as gifts etc which unfortunately turned out to not be in stock. It's OK it happens retailers sell out of stuff, but the amount of times in the last 6 months I've tried to purchase items from them to be told they don't have any stock is unreal.They spend huge amounts of money on a shop floor refit, which looks lovely, but completely pointless when the money should be spent on improving they stock room holding as it holds barely has any stock. [EDIT/]

I had my order quickly and promptly but the staff are quite rude, don’t smile, use hand gestures to guide people rather than talking. All looked miserable and not happy to help whatsoever.

There are some happy assistants working there. Just purchased a folding bed at 17.00. Ordered online so no problem I thought. Changed my mind for a more expensive item. You’d swear I asked for the moon. What an attitude . The foreign speaking woman eventually sorted it. However, this other assistant wants some training in smiling and realise we are the customers!!!

My Daughter bought a gaming centre from this Store for her two children for Xmas.It was stored in my garage.It was very heavy item!She decided a few weeks later that she didn’t want the item, so 11 12 23 she returned it to the Store.The Staff/Manager were appalling with their attitude, stating the box was damaged and they were not accepting it back and would not refund the £99.My Daughter took it Home, repaired the damage to the box, returned the heavy item back to the Store parking in their Customer service bay.Again in the Store the attitude was appalling, not accepting it and as she went back to her car, THEY HAD LOCKED THE GATES!She went in the Store to complain and had to threaten Police action to get them to open the gate!Due to their abhorrent action she could not collect her children from School and was reduced to tears over the matter. One staff member informed her ‘DON’T TRY AND TAKE THIS BACK TO ANOTHER STORE IN S. WALES AS WE’LL ALERT THEM ALL’!She had contacted Head Office and they are appalled by the action of the Aberdare Store and are undertaking a full investigation.I make no apologies for stating the persons involved in this sham of an incident should be dismissed for gross misconduct as they have smeared the good name of ARGOS forever in my opinion!My Daughter needs that money to buy her Sons alternative presents!I will be informing ARGOS H.Q. in due course.

Visited Argos Aberdare today, customer service disgraceful. No hello, just go to the end till. I was aware the store was closing at 5.30 and I arrived there at 5.15, rushing as to not keep them waiting I got my phone and looked for my confirmation emails. Because I rushed I found it difficult to breath under my mask and pulled it away from my face, the assistant said put your mask up, not please put your mask up. I had to look through my emails for confirmation numbers but the assistant was so rude and abrupt. She spoke to me as though I should have known what she was talking about instead of helping me. There was a Perspex screen between us and my items just fitted through but she piled them on top of each other for me to negotiate through . Thus dropping some of the items which happened to be bulbs, I said I hope I’ve not broken them, no reply, no interest, no conversation at all. I had to carry my other two larger items to the jewellery counter so that I could place them in a way that they were suitable to be carried. Very rude customer assistant.

Very helpfull staff, helped me spend my Nectar points, recommended a cheaper but much better product than i was initially going to buy.

I went there last after reading all the negative reviews. I am happy to say the service was great today. The only thing I didn't like was using the touch screen ordering system in these pandemic times.