MSI Reproductive Choices - Bristol Treatment Centre

Appointment at 8:30am, seen at 1:30pm, able to leave at 3pm. This place is ran by half-wits who have 0 idea of how to time-manage. Prepare to spend your day here, avoid and go private

I went in for a medical abortion and honestly, the service I received couldn’t have been better. Right off the bat, the receptionists (Tina and Henrietta, I believe) were lovely, very accommodating, and offered me counselling right away and were very sweet to me and my mother who of which were both upset upon arrival. Within 10 minutes I was checked in and took upstairs to wait and had been given general advice from Tina. The nurse who saw me and scanned me (Sam, I think) was lovely, very professional and even tried to get my treatment funded, which took about 15-20 minutes. Faye came to see me afterwards and talked with me and my mother through the medication and what it would do and what to look out for, etc. She gave me a kit containing not just the medication, but painkillers and a mini booklet explaining everything.Overall, a 5/5 experience - made a not very nice experience physically or mentally alright at the time, cannot thank them enough.

After being delayed by Unity by about 2 weeks. Marie Stopes was a similar experience where the man in the relationship gets no involvement. The procedure was delayed by up to 2 hours. The staff didnt seem to care for the feelings of the man involved and seemed to treat the women as any other patient at a sensitive time for people. My partner hasn't eaten for almost 12 hours and I'm left in the dark through the process. Horrible way to deal with a horrible experience.

One of the worst experiences in my life.. and I've had some pretty bad experiences. A word of warning to those who enjoy smoking cannabis from time to time, DO NOT TELL THEM THIS. They will say you are not fit enough to make the decision to terminate it and will send you home sick and pregnant. I was seen by a blonde middle aged lady who would have been better suited working in a Russian prison camp. So rude, so abrupt, so hostile, so ready to hate whoever walks in the door. No compassion or kindness whatsoever. However two of the staff members were lovely, but it took a lot of kicking and screaming to get their help and attention. The cannabis rule is ridiculous and needs to be corrected.

Appalling service, didn’t receive a confirmation text like I was promised on the recorded call. I then went to the only ‘MSI’ in Bristol early in the morning to find out they booked me in at a different site that doesn’t even include msi in the name. This meant I had to sit in the cold for hours whilst I waited for them to finish their meeting. FYI, I am extremely ill and have been in and out of hospital due to my situation. Makes it even worse that they could offer no support when they did manage to see me. They had my medical record so should know straight away, it was a complete waste of time. Who is going to compensate me for the premium prices I had to pay to get to and from the site, no one?The nurses were lovely, but the reception team were so condescending and did not even apologise, they put the blame on myself. Definitely will never go back.

Surgeon was Foreign and very unprofessional. It was a Man with no sympathy, made me stressed and panicked. All women nurses were very kind and helpful

Avoid this shambles at all costs! My appointment was at 9:45, I didn’t get seen until 3pm, over 5 people came in after me and were seen before. Wasted my husbands day of work so we are £600 down, the staff are so in organised you wouldn’t be able to start to understand.Patients who arrived 4 hours after we did were seen before. Avoid this place at all costs plenty of other reputable places around. Really upset me. I will be taking them to court

This organisation provided me with excellent service when they carried out my vasectomy in the year 2000. That was at a different clinic at the top of Park Street in Bristol which I believe is no longer there. I have recommended several people to their service as the NHS will decline to provide vasectomy Services if you do not already have any children.

I bought my daughter today, although it stated that she had to go alone they were very kind and let me sit with her , receptionist was very sweet and kind , and the nurse that dealt with us was also kind , made a not very nice experience not seem so bad so thank you