ECLISSE UK LTD

Fantastic customer service both when i was fitting the doors some years back, and again when i wanted to take one off to decorate and couldnt remember how. Very clear instructions were emailed to me a few minutes after i rang for advice and job done! Many thanks to Carole for her rapid help today, and to staff in the past for their expertise and patience when i was originally fitting the doors. Nothing was too much trouble.

we had an issue, some months after a successful installation, with a soft close mechanism. The guys were very on hand and helpful with advise and when repair proved impossible sent a replacement a replacement component. Really nice people to deal with.

Excellent Eclisse website content and layout enabled easy selection of the correct glass pocket door and frame. The range of choices and the clear explanation of dimensions and fitting requirements is very thorough. Customer service carefully and promptly supported the ordering process and the advice was clear and knowledgeable.

So far not so good. Called twice customer services. They were not helpful and knowledgeable just sent the same information over what I can find on the website anyway and already read it. Wasn't able to answer for questions about the product.The delivery person refused to deliver it to the 2nd foor. Denied even a request for help and walked away after leaving it in the door way. Being a pregnant woman it was shocking and it is unacceptable. This fact needs to be highlighted in the delivery information. I hope the door will work. (Will update)

The sliding pocket door units from Eclisse are quite simply the best in the market. But what stands out for me is the excellence of customer care. Diana has the patience of a saint, as the saying goes. Andrew and the other technical experts who I spoke with were able to guide me through the whole process with information and advice all the way. I can’t recommend them highly enough

We were extremely pleased with our Eclisse pocket doors which we have incorporated into our 3-story townhouse and the modern impact that these have created is truly amazing! Not to mention of course the space saving and utilisation and maximisation of our floor plan.Now in many reviews you read these days its as if nothing ever goes wrong, which sometimes create an unbelievability factor! Well, we had a cassette that was delivered damaged and a further cassette which had some parts missing. Eclisse UK Ltd's customer service were truly amazing. Calls answered promptly, resolutions suggested and actioned with the minimum of fuss and replacement parts sent without quibble or question. To sum up; we felt like a truly valued customer which is a rarity these days.Well done Eclisse UK Ltd and continue to provide these high levels of service which will undoubtedly accelerate the growth of your business! Thanks again Andrew and Diana.

Hi amazing customer service from the lovely Carole. Heard my lost voice on how to sort out the pocket door and in an instant manage to extract from me the things I did not know were actually needed. Emailed me instructions and even gave me couple of follow up questions for my builders. Amazing.

We placed an order for an Eclisse pocket door with the company, and needed some interactions by phone and email to get it right. Our contact was calm, helpful and didn't give up after trying to return our call which is refreshingly good customer service. The company amended our delivery date at our request, and the goods arrived on time and well packaged. Thank you

We have purchased several door systems from Eclisse and always had a very good service. On the one occasion a floor bracket was missing, Diana sent a replacement out in the 1st class post the next day.(very helpful team)thanks

Amazing!! Absolutely love our sliding doors. They separate our kitchen & living room but it’s so lovely to have to option to open them up too