The Group Surgery

Do not register at this practice. They keep making mistakes and omissions with repeat prescriptions, I am not the only one to experience this. Another patient of this practice I met at the pharmacy this morning had the same issue. When I raised my concerns it became clear I was being viewed not as a patient but as an inconvenience so I moved to Northgate Family Practice 100 yards up the road instead. If this site allowed me to give a zero star rating that is what they would get, but the minimum allowed in this feedback is one star.

Good GP. Nice receptionist who are always keen to help, waiting time is about average for a doctor practice these days and there's a chemist right beside it.

Excellent surgery , receptionist's, are polite, Doctors are very attentive to your health issues.very pleased my health is in good hands while under the care of this group surgery .

Would give 0 stars if optional. Avoid this surgery! Staff don't seem to care and you just get hung up on every time you try and get through (some secretarys can't be asked doing their jobs)

I rarely ring the GP because I never want to bother them. I rang feeling very unwell on the lead up to Christmas so I thought I’d ring to see if they could do anything. When someone finally answered the phone, I was greeted with a passive aggressive, condescending girl. Ignorant customer service.

Can never get an appointment constantly covid clinic they don't care even if it's for the child instead for the last year unless I've spoken to 2 specific doctors I've ended up going to out of hours or A&E is it any wonder the hospitals are swamped when the gp surgery's are failing to support

Tryed all morning to order my meds keeps saying line busy been phoneing from 9am it's now 10am still saying line busy also may I add the receptionist won't let me see the Dr I wont to see an keeps telling me to go to a n e rather than put me through to my Dr an let him tell me if I need to also very badly needed to speak to my Dr about my mental health witch is very very bad wasn't taking seriously was put through to a Dr I didn't know who done nothing about my meds an sent me to someone completely different to talk about my mental health if I had of just been put through to the Dr I won'ted to speak to in the 1st place mby I wouldn't feel like my life isn't worth living thanks alot the group surgery no help or saport meds still haven't been sorted still feeling the same all I won'ted wás to speak to my Dr

Doctors and nurses are great but due to the sheer number of patients it's extremely hard to get an appointment and the window to book an appointment is small