ScS - Sofas, Flooring & Furniture

Would give 0 stars if I could! If you’re thinking about buying something from scs I seriously wouldn’t bother they are quick to take your money but the aftercare is shocking. We have had problems since the first week of our items been delivered 2 years down the line still got the same problems. Firstly our couch was delivered and within a week all the frame broke on both couches, so someone came out to look at it and 6 months later they finally replaced it. Then all the stitching started coming away on the cushions so we had someone come out and they stitched it back up only for it to come away again. So again rang scs who said they would replace one cushion which would leave us with a different colour cushion to the rest so after a lot of persistence through calls to the aftercare team and visits to the shop they agreed to replace all cushions but the still only sent 4 instead of 8 so currently I have 2 couches that are different colours and this is now 9 months later and still waiting!!!Now onto the other product that we purchased which is a table and chairs that we paid extra for insurance and an extra 5 years warranty that now scs have sold on to Castelan who are not honouring the same policy we took out at the time. We just spoke to Sam on the aftercare team who had no idea what she was talking about and had a bad attitude about it, she would say one thing and then in the next breath deny saying it. It takes so much time and effort to get through to scs as they don’t care they just pass you from pillow to post and tell you they will do one thing but then do another.Honestly this experience has been draining for my husband and I, it is so stressful.

Went to ScS Speke Retail today then went to the other furniture shops then back to ScS as they had the better furniture. Paul dealt with us and his knowledge of furniture is amazing. A really nice man, not pushy in any way. He's a great asset to ScS and it was our pleasure to deal with him. Highly recommend ScS Speke Retail. Ask for Pail, you won't be disappointed.

Good range of carpets to suit all budgets. Staff are a bit mixed with some being helpful whilst others make silly jokes trying to be funny. Overall happy with the experience, but they could explain the pricing breakdown better.

Asked for contrasting couch on the spark range with blue 3 seater and silver chair and love chair.When delivered was all blue.Make sure the salesperson is listening to what you say and writes it down accordinglyDelivery turned up 1930 after we had waited in all dayAlso by the time they delivered it it was 500 pound cheaper.Won't go here again and would advise people to go elsewhereReading more reviews looks like I wasn't the only one they sent the wrong colour too

We purchased 2 new sofas in December. We were attended to by Steve who was very friendly, approachable and helpful. He explained where to find the info regarding each sofa, then left us to browse at our leisure. Whenever we asked for help Steve was very attentive, spending as much time as required to answer our questions. The experience of buying the sofas was a pleasant one.

Great shopping experience and excellent service from all the staff

Very Disappointed with SCS and how they have dealt with my order. They issued me with a delivery date but missed the delivery slot. In addition to this, they missed the second slot the following day. I have missed 2 days of work and all they can offer is the delivery cost of £69.I would recommend looking else where to prevent disappointment.

Went in search of Carpets today with little expectation, SCS Speke Retail Park had a large variety but we were unsure what to go for, anyway, a lovely sales lady Christine helped us choose and gave us the best advice. She was very friendly, professional without being pushy, made the experience easy and we came away with the right Carpets for us.I would recommend this particular shop to everyone.

We went to get some carpeting for our stairs and found the staff helpful and honest. The service was quick and efficient and the price seems very reasonable. Fitting of the carpet only cost something like £45. Overall great experience.

Will never ever buy anything from here again!! We had so much trouble with a couch we ordered, 1st it was delivered broken, then we had to wait for somebody to come out to fix it, so they came out and fixed it but there was still something wrong with the actual frame inside and whenever it reclined it would flip forward, which was dangerous with our young child. We waited about 9 months before we eventually had it sorted out and had been offered discount because of the trouble we had with the whole order but the discount wasnt actually put on our notes!!! So now we are having to pay full amount even though we had nothing but issues and stress from day 1 and the couch is not worth the price we are paying either. So that is the last time we will ever buy anything from SCS. Terrible products and not much better customer service either.