Lewisham Plus Credit Union

Rubbish service. I can’t believe I bothered opening a bloody account with these stupid people! Horrid. I have never had an actual loan with this company. I opened a savings account to save for the future. I filled out an application & was honest & didn’t lie. As there is a section about if you owe any outstanding loans such as: credit cards, a car of credit etc. They will do a credit check so you have to put things down or it may show up. I only had one credit card which was offered to me by Lloyds bank 2 years ago as I was earning a lot in my last role but was made redundant & put down also that I was in rent arrears. My rent arrears is being paid off by my set payment plan as my landlord raised my rent hence being in this mess.The person that called back who was a women said they can’t offer me a loan, because I have rent arrears when the reason I wanted a loan was to move house which I put down in the reason section. The lady had the nerve saying Housing Options can help me. Since when can Housing Options give people loans? The lady was very rude & unprofessional! My case worker even referred me to them. I hope one day my financial situation gets better banks will be begging me to borrow with them. This country doesn’t help any uk born & bred citizens. All illegal immigrants get jobs & housing loans. I am so sick & tired. Don’t ever bother getting a loan with these people they will waste your time.

I've been with credit union since it opened and I've been helped out ever since if they can help you they do everything to make sure that what you've asked for happens .

Really terrible experience with this place. Very hot and miss, they make it impossible to get in contact with them and when you do get to speak to someone, the person on the other end of the phone is generally not very good at customer service.

Visited the Green Man, Bromley Road branch through necessity rather than choice. Huge queue for advisor and the solitary cashier on duty. Staff operate at a snail's pace utilising outmoded systems and antiquated technology. No attempt to reduce the queue or explain the delay let alone apologise.Waiting area smells stale and dirty and could do with a good scrub as could some of the clientele!

The supportive and attentive staff here make all the difference. This is a community based group that is for the community. Helping those who need it and making a difference in people's lives. Highly recommended,....(

They do not answer calls like ever yesterday I tried from opening to closing no answer

I can highly recommend this Credit Union . Always helpful and competent. Overall fantastic service

They're a warm friendly team that take the time to get to know you on first name basis loans are brilliant I've been with them for over 15 years and wouldn't bank anywhere else

The lady at the counter need a training on people's skill, I've never seen someone as rude as her!!

Telephone service has recently become none existant, staff are lovely but take it hard when you point out this problem....