AWA

We live in an estate build by Countryside with the building services designed by AWA Consultants. It was advertised to be very energy efficient… but it is not! Our hot water and heating is provided by a central plant room which is technically a good idea. However, since years the reported network efficiency is only about 40% - it should be at least 70%. This inefficiency is leaving every resident significantly out of pocket. Countryside and AWA Consultants are unfortunately not very interested to solve this problem and never provided more than some loose comments. Hence, we finally investigated this ourselves. We found that our outdoors plant room has basically no insulation around any of the hot water pipes which are all at about 80 degC. These unlagged pipes heat up the room and the heat escapes to the outside as the doors are just made from a wooden grid. How cold AWA Consultants think that this is a good design? There is no insulation specified on the design drawings! AWA Consultants and Countryside have been provided with thermal images of the system and we proposed the calculations to quantify the energy loss but no response from AWA so far. What to think about such a consultancy service?