Voice of the Child

Thank you so much for reconnecting my children with there father. It was with a heavy heart to use this route, however I was reassured by all the staff and there professionalism. I feel throughout, my childrens voices were heard and any concerns were listened too. A special thank you to Jade, ellie and Sharon, who showed nothing but empathy and understanding throughout my time at the centre. The staff have made a huge difference in my opinion of a contact centre, keep up the good work.

I personally have used this center as single father and as it was court ordered I found myself coming into contact with pretty much all of the staff as we was having supervised sessions.I had many fears previously and no prior knowledge of what to expect. However upon using this service, not only was they the most factual and accurately able to monitor the sessions giving truthful reports. After the sessions ended, and them being after a extended period of no access, I would find myself emotional shattered and in many case close to tears after saying goodbye.The words of comfort they provided me in these time will forever stay with me. The staff are incredible in the fact the can provide support from all angles and if I have ever come across a service which was 5*.Every single member of staff of this contact centre has achieved this.

Absolutely horrendous service! Would not recommend what so ever takes weeks even to get a reply back from a referral online form they’re communication is abysmal DONT NOT USE THESE PEOPLE.

Terrible terrible contact centre with incompetent members of staff, worst of all is the owner! Try iswp in instead, 100 times better

I want to thank all your staff especially Julia and Jade for making my son and I feel so welcomed and relax. I must say I had my reservations around supervised contacts and the image it may have portrayed to my son but your team made this so easy and comfortable that I forgot that the contact was supervised. Your detailed reports are now going to be forwarded and I wish you all a Merry Christmas and a Prosperous New Year and I hope that you are able to keep uniting families together. Stay safe and once again thank you very much.

Edit after response from the owner". For your own child sake do not use this place

Staff were fantastic, the place was well set up and my son loved the time he spent there (especially playing in the ball pit!)

Good and polite staff

Thieves. Avoid at all costs. I have 4 children, 2 of which were disabled and this organisation did not refund me my £70 just because I didn't give them one additional day of notice. They could not display any flexibility. Shambolic and avoid Heidi at all costs. I will be making a formal complaint about these crooks. Shambles of a charity" and will look to exploit every last penny from you. You have been warned."