Chester Jobcentre

Great service friendly. Super helpful support and advice .

Nice staffs

On hold for over an hour.......going to have to hang up with still no resolution. What a joke!

Your mileage may vary!! I say this because whilst my experiences here hav always been nothing short of always exceeding my expectations, my partner's dealings here have been woefully poor. It all depends on who you get, I suppose, hence I say your mileage may vary.In my personal experience, I have always found the staff here to be efficient, friendly and fast... from Colin at Reception (who wears so much jewellery, he reminds me of a white Mr. T from A-Team")

They are doing a great job!

I was looking for a job and then I found a job, and heaven knows I'm miserable now.

Only a week ago I would have given this place a 5 star rating as a self employed person who has to visit to discuss my self employment and have my benefits topped up.I only visit once a month, I thought it was to save me the journey but ultimately it seems that it was just not to put the coach out rather than thinking of me.I genuinely think a lot of the people I have seen in the past are lovely. And there are nice security people who can tell I'm a nice, well mannered, diligent and studious person, I hope I can change this back to a higher rating and someone will listen, I rearranged an appointment a day before the date and said I would pop down in a day or two to the office ten miles from my home as has always been the case, I didn't foresee a problem and any sensible person, as I'm sure there are a lot of there, to be fair would see that I was prepared to put myself out to travel there and not avoiding anyone, I ended up travelling the ten miles down but because I'd missed a voicemail, I get loads of voicemails btw, my coach who has previously been fair and pleasant decided to sanction me for a hundred pounds of benefit, I asked for a reconsideration which was going to be later on today but the amount with the 100 pounds docked off has just gone in regardless, even after a phone appointment discussing this as if they have forgotten or couldn't care less, I have more bills than usual this Christmas after such a good start to my coaching and any other rearrangements I've made not being a problem at all, it just seems totally out of character and really a bit vindictive as it's unreasonable. There are enough uncaring and unreasonable people in the world already but I didn't expect any mentors or coaches to fit this description. I will phone up again and ask firmly why my reconsideration has been forgotten about or ignored, my coach seemed nice but this is so unreasonable and unpleasant, other people might say nasty which is the word I really want to use, if anyone reading this can encourage me to seek the right kind of help I'd be much obliged