GroAqua

bought oxygen concentrator- great machine. Had some problems with delivery, but team solved the problem. thank you for good service!

Ordered two Wedeco UV water sterilisation systems and two Aquafilter double filter housings and filters for myself and neighbours cottages. Delivery was by UPS and both cottages are enjoying crystal clear water from the stream. Very happy with speed and service.

Ordered filters listed as in stock on Monday, was advised delivery would be on Wednesday, still had nothing on Friday. I had to contact them on Friday only to be told they didn’t have the filter I had paid for on Monday and didn’t know when they would get it.What a waste of time!Ordered it elsewhere and is being delivered next day.

good filter good pricesEDIT : they have considerably increased the price of their filter.. pity

I order filters form this company" over week ago and I'm still waiting this is a joke....."

I bought two of the Excitio B 5 undersink water filters. After installation, did a test of the water and the difference between my tap water and the filtered water was very disappointing. My tap water unfiltered registered 204 ppm and the AQUAFILTER Excitio B5 registered 208 ppm ! Practicality no difference!₩I contacted the company over a week ago (21 September ) to ask them to comment but no reply to date except two automated email acknowledgements . I sent an email to the Head office in Poland as well but no response from them either. In total, I sent four emails with no reply to my concerns.Very disappointed with this company and its product.

Excellent customer service very helpful and friendly. Recently purchased the robust 1000 by BWT Ecosoft (F1 team & sponsor) with coconut filter & re-mineraliser filter, all at a very competitive price, they cant be beaten on price, I searched far and wide. Great shipping too! Just installed it no leaks easy install (when your friends a plummer). Cold feed to colour coded inlet into RO, waste connected to waste pipe & faucet installed into tap hole. extra connections needed if adding coconut & mineral filter from screw fix. Extremely pleased with quality and ease of use. Thank you! Highly recommended.

Update- As you can see Graham asked me to send him an email which I did. I sent the email on 7 October, ( my fifth to this firm without a response) and am still waiting for him to contact me. Obviously do not have any respect for their customers or their customers feedback.

Really disappointing after sale service from Sterner Aquatech. We bought some of their Aqua Filter houses that turned out to be faulty. I contacted the Manufacturers in Poland who accepted the issue and advised Sterner of the replacement procedure. Since then I've tried contacting both companies several times and I've been ignored.

I would give this company no stars if i could!.I Ordered the big blue set and didn't get the spanner id paid for so i mailed them and they said they would send one out.Ive not had anything at all and they are now ignoring my current emails.Its now been a month and the cannister's are leaking all over the place as i cannot tighten them up.If you are reading this 'David' can you send me the spanner please?...****PLEASE DO NOT GIVE THE COMPANY YOUR MONEY FOR ORDERS THEY CANNOT DELIVER!****