City Plumbing

Donna at City Plumbing Enfield was so helpful and gave me excellent advice when I visited City Plumbing Enfield in person. All items arrived quickly, and when I needed to return one particular item, the refund was processed straightaway. Thanks, Donna!

Really helpful go the xtra mile to get the best result you wantHad a few problems with order but if you judge a company on how well errors are dealt with ? Then these guys are greatThanks Anthony

Top quality service from Jay, who was able to procure a bath for me on short notice. I had specific criteria which he was able to fulfil within 24 hours which really saved the day.Communication was on point, and all staff are kind and courteous on the phone.

Great place to buy all your plumbing stock .Joseph and his team are really helpful and full of enthusiasm . Gary's product knowledge is second to none - highly recommended

Worse experience avoid at all cost placed an order driver decided to leave my order on the road apperently his not insured to bring it to the door also had to wait 1 week to get my order processed

Avoid!! Worst customer service everI entered the store and no one from city plumbing even so much as looked in my direction for a good 10 minutes. There were two members of staff behind the desk, one man backing the counter on the phone. He was the manager and was speaking to another colleague about when they will meet up and having a right old conversation which was completely not related to work in any way by the time I was standing there. There was a lady who worked for city plumber who was sitting within eye gaze of the counter and she couldn't even look at me to say someone would be with me shortly. City Plumbing share their shop with another business and I was standing there so long that the guys from the other store felt bad and were all asking me if I needed help and trying to get assistance from the back. It was not until I literally raised my voice to ask if I was going to be standing here all day - that the manager finally hung up and came to speak with me. There was no apology for my wait and to be frank, if I didn't need the part so badly I would have walked out a long time ago.I am a woman of colour and I highly doubt that any of them would have behaved in such a despicable manner towards a man.Disgusting attitude to hold especially in 2020.Would not recommend shopping here at all, the staff are extremely ill mannered

Thanks to Sam at the Tamworth Branch and Shaz and Joseph at the Enfield Branch who provided a service which was out of this world - Roger

Placed an order online which said in stock ready to pick up. Drove for an hour only to be told it wasn't in stock. They didn't seem bothered at all

I had a dripping Ifor kitchen tap. Travis Perkins suggested City Plumbing in Petersfield. Unaware of there being such a place I went as directed. City Plumbing do supply Ifor taps but for bathrooms, however they took on the task and obtained what was needed. I could have been told not ours mate, but no Will I think his name is took it on and presented me with the items two or three days later at no cost. If he knew they were a free cost item before I am very greatful for the time and effort he put into it. If you get a service like that, it is a place to remember and support. Thank you.

Joseph helped us resolve a huge issue with our order which had a multitude of problems after days and days of trying to get this resolved which in itself caused us to bleed money due to delays, as this was relating to commercial work we were doing the cost of the delays were substantial. Most of the issues were the company's failings relating to delivery drivers, picking errors and one mess up relating to the order itself. This would have been a 1 star review and we would have escalated the complaint had Joseph not resolved this situation today. He made a decision which ensured our continued custom and avoided a huge complaint and request for reimbursement of our lost revenue due to City Plumbing errors. This 5 star review is not for the company but for Joseph as an individual.