Vertu Jaguar Guiseley

Called in regarding the 2022 Range Rover, had a test drive in the Defender Hybrid, really impressed, service was really good, James, Mike and Ali all treated us as valued special prospective customers which was very nice, given us a lot of food for thought on which vehicle we will finally go for.

Great customer experience. Courteous and friendly. No hard sell. Took time and the whole process was straightforward. My compliments to Andrew Ball and his colleagues.

I was well looked after :-DMy experience was very enjoyable :-)

I was trying order something for my xj they said they ring back I rang three times

We bought an I-Pace and absolutely love it. Hannah Hall in the sales team was really helpful and polite from start to finish. Even though our car was delayed a little Hannah sorted us a courtesy car while we waited. I am confident that if I need further assistance in the future, the team at Vertu will be there to help.Thanks Hannah!

Extremely happy with the way I was treat and the easy, laid back approach of the sales team who used their knowledge and experience to recommend the perfect car for me and at my budget.At no point did I feel pressured which was a breach of fresh air for car dealerships.Would 100% recommend to family and friends.

Excellent customer service experience from the team at Vertu Jaguar Guiseley, especially Andrew Ball who handled the purchase of my new car impeccably.

Recently purchased a Range Rover Evoque from Andrew Ball. Andrew has been fantastic not only with the sale and customer service he provided but by keeping in touch after the sale to check we were happy with our purchase! Excellent choice and would highly recommend!

Poor customer experience. Travelled 2.5 hours to test drive a Jaguar E Pace, for which I had paid a £99 reservation fee, only to discover it had been incorrectly specified on the Website. Also still waiting for a refund of my fee despite assurances this would happen.

I took my vehicle here to have it’s yearly MOT… all I can say is I will never be using them again!Firstly, the car was stood for over a week longer than advised for the original booked MOT date due to staff being off with Covid (I know this isn’t a fault of their own but was the start of my frustrations).Unfortunately the car failed MOT and so needed to be rectified before retest - these were arranged to be done and retested within the week.Within this time the driver’s door was damaged to which the manager denied all knowledge of.I also advised the customer services team on numerous occasions that the tax for the vehicle was due for renewal and that I needed the MOT to be completed before it could be done - no urgency was given from their side which resulted in me receiving warning letters from the DVLA for fines.I had been given 3/4 different dates as to when the MOT would be done, each time them having an excuse as to why it hasn’t been - these were only given after I had to call them on each date to check if had been done yet that day.After weeks of going backwards and forwards of having to chase updates, they finally arranged for the car to be retested and then sent to their repair centre in Leeds to be sorted.So after nearly 8 weeks.. today I collected the car!