TSB Bank

Friendly and helpful staff. Very patient and informative, did not try to rush us even though there were others waiting. Thanks for your help.

Very helpful and friendly staff- Jo from the Mortgage team has been brilliant and gone above and beyond with our mortgage application. Anytime we needed advice she was in touch and kept us informed throughout. Thank you for your help!

I have always experienced friendly, helpful counter staff. The TSB staff have been more than capable of helping me with any enquires that i have had. I find the TSB banking app easy and convenient to use.

Unhelpful staff in this branch. They just ignore you standing there, no respect to customer. Bank closing time 17:00 but they close cash counter 16:30.

Wrote a recorded letters enclosing a section 75 credit card claim to the local bank manager that happens to be now the Walsall branch as instructed by a TSB Customer Representitive. That recorded delivered letter has been completely ignored! No response whatsoever. Now found out that the branch manager even failed to log that claim/complaint with the appropriate department on my behalf.Absolutely disgusting and inappropriate behaviour from a senior manager at a failing branch. Such a dereliction of duty requires the person to be sacked for gross misconduct. When a recorded delivery letter is delivered to an organisation that letter indicates there is serious matter that requires urgent attention. Besides, business practice dictactes that when an organisation recieves a letter that organsiation replies using the same media/method.When are these company 'zombies' going to learn how to do their jobs properly?Even when you complain you are told to go away. TSB credit card refuse to deal appropriately with section 75 claim as the persons dealing with the matter fail to comprehend what is written nor the technical details of the claim. Allegedly faile comply with all the relevant consumer and crediy card law.The matter is NOT resolved even after 8 months! An utter disgrace TSB. Just shows that this company DOES NOT care about its customers in my experience just another money grabbing institution IMHO. NOT even received an apology from TSB.The reported issue remains unresolved. Why?

Just wanted a statement printing out, said to sit and wait someone would be with me. Several minutes later said they wouldn’t be long. After 20 minutes we asked at desk if he could print me a statement out, took him two minutes. Went back and asked why I had to sit and wait for 20 minutes when they could of done it at desk in two minutes. Said as it was an enquiry I had to wait, just about apologised. There was enough staff in there to sort everyone in the correct manner.

Rude staff, paying in machines weren’t working and rude blonde middle aged women told me to go to desk told her colleague at desk about person behind me and blanked me like I wasn’t there. Also bloke at desk didn’t apologise for wait and was quite moody but the person in front he was friendly, chatty. Poor customer service.

Friendly and helpful staff

Have Banked with them since 1976 through the lloyds/tsb era, always received excellent service, be it assistance/or the offer of sound advice

I've been with the tsb since 1972, I've never had any problems, staff helpful and friendly