Evans Cycles

I had ordered my raleigh cycle online which got delivered at Evans cycle. Overall quite satisfied. I called them after the delivery and they answered properly. Cycle was ready within 2 days after calling. The guy explained about the cycle and also informed on free service after 3 month. He also let me use the staff toilet which was appreciable. No complaints.

5 star experience. I'm new to cycling and got cyclescheme voucher through yesterday and decided to use it at Evans Bristol, given that it's one of the biggest cycle stores in central Bristol. I didn't catch the name but had really great and friendly customer service experience with one of the employees. Lots of sensible and helpful recommendations (didn't sound manipulative or over-selling) and was able to compare products and tailor certain products best suited to me based on exactly what I needed! Part of me was nervous as I feel like I have very little knowledge of bikes and bike parts. But I received extremely good service and also my shiny new pedals fitted for free! I was about to ask if he wouldn't mind doing it for me... but then he offered first! What a legend. All the best!!

Poor service from the start. I was initially advised my online ordered bike would be 48hrs, then received a call a few days later to say there was a hold up and it would be another week. The hold up wasn’t the issue, but the service was poor. I had one customer service advisor tell me that the hold up was due to new starters pushing other orders ahead of mine, then when I said I wasn’t pleased about the situation he said he could speak to the manager but he’s been in a bad mood lately…I went to speak to said manager who did seem appalled by the situation and did conduct better service, hence the two stars, but I certainly won’t be using or recommending the Evans store to anyone else. My colleague used Halfords for the cycle scheme and had much better and faster service.

Abysmal service from start to finish. Took online purchased bike into bristol store to fix small issue under warranty:- Utterly disorganised (lost my bike in a stockroom instead of it being in the system to be looked at).- Staff with no clue about customer service - called after not hearing anything for a few days and was told it will be done in the next day or two. or maybe week and a half". Asked for a call back with a more precise ETA! Didn't get one

Joe and the team have been brilliant. New purchase sorted at a great price making the consumer experience very enjoyable from our point of view. We needed some hands on help and guidance and all delivered with great charm and good humour. Even when we did our best to hold Joe up as the last ones in the shop, well after closing time, his help and assistance were first class.

I am new to Bristol and UK. I will be buying a Brompton bike from this shop. The Manager I spoke to was very welcoming and friendly. He explained very well for me to understand. This weekend I came back and he remembered me and it was busy but still two staff were very helpful. I will recommend to my new friends in Bristol to go here.

Always good going here, usually very helpful with bike maintenance stuff. I haven't purchased a bicycle from here, but I am planning on getting maintenance done here.I recently went in looking for some replacement axle nuts for my fixed gear, wasn't expecting that much help but the lad was super helpful and even provided a spare nut free of charge. He seemed genuinly really interested in the problem and asked questions about my bike, which is pretty rare nowadays for a bike shop, especially a chain! Wish I got his name because I'd be shouting him out here!

Super great shop! I went in to buy a new inner tube for my tyre, the gentlemen were super friendly and very helpful- they even gave me a spanner I needed that they didn’t sell for one pound, and when I came back because of a problem, they let me use a couple of there tools so I could fix the bike. So nice of them! They have. A great store, huge selection of bikes and Bromptons- with great accessories!