Cheatmeals Rayners lane

I ordered a whole meal including a crazy beef burger, the rider delivered everything and there is no burger and I called the restaurant it’s ringing and ringing they don’t want to answer and then I find out they’re closed so what this means is is that they didn’t want to make the last burger, but they wanted to take the money, so if I can advise, everyone do not order in the last hour of them closing because he will not receive Your main meal

Title: Extremely Disappointing Experience: Cold Food, Missing Items, and Terrible Customer ServiceI recently had a highly disappointing experience with Cheatmeals Rynners Lane and I feel compelled to share my feedback. My order to the restaurant was marred by numerous issues that left a sour taste in my mouth. Here are the reasons why I would strongly discourage anyone from ordering from this establishment:Late and Cold Food: The food I ordered was delivered significantly later than the promised time, and to make matters worse, it arrived cold. This lack of attention to timely delivery and food quality is simply unacceptable.Missing Fries with Burgers: To my astonishment, the burgers I received were accompanied by no fries. When I contacted the [Rynners Lane] branch, I was informed that they had stopped delivering fries for the past 10 months, unless the order was for pickup. This policy is utterly ridiculous and nonsensical, as it unfairly differentiates between orders based on the method of collection. I have been a loyal customer for over 4 years and have never encountered such an issue before, with my last order being just six weeks ago.Lack of Clarification: The restaurant failed to provide any clarification regarding this fries delivery policy through their application or any other communication channels. It is highly frustrating to be caught off guard by such a significant change without any prior notice or explanation.Unprofessional Response: When I reached out to the restaurant to express my dissatisfaction, the person I spoke to claimed that they were not the owner. This kind of response is incredibly unprofessional and reflects a lack of accountability within the establishment.Terrible Customer Service: Throughout the entire interaction, I was met with a complete disregard for customer satisfaction. The staff showed no empathy or willingness to rectify the situation, leaving me feeling undervalued as a customer.Illogical Solution: When I raised the issue of missing fries, the representative on the phone suggested that if I had placed the order with a different branch, I would have received fries. This response is simply absurd and demonstrates a lack of coherence within the restaurant's operations.Disappointed Kids: We had ordered six burgers, and the children were eagerly looking forward to enjoying the accompanying chips. It was disheartening to witness their disappointment when the person on the phone refused to cooperate or make amends.Considering the cumulative effect of these grievances, I have decided that this will be the last time I contact this restaurant or request food from any of their branches. I sincerely hope that management takes note of these issues and works to improve the quality of their food, service, and overall customer experience.As a consumer, it is important to highlight instances of subpar service to ensure that others are well-informed before making their dining choices. I encourage potential customers to think twice before patronizing Cheatmeals.

First time trying - amazingThe chips are warm, seasoned perfectly, and fat with potatoThe bun isn't dry, is buttery, soft and largeThe meat is succulent and isn't 50% batterThey don't skimp on cheese, which makes your burger and fries x10 betterReasonably priced aswell, unlike other fast food chains

Overall food quality was below the usual quality of cheat meals that I have had elsewhere, I would not recommend eating from this location. As the burger didn't have hardly any sauce and the really cheesy burger hardly had any cheese. The wor.t part of the food was the chips, which were tasteless.

Super interesting place, like five guys, but cheaper and cooler menu options like the British burger or the American bbq burger. Or even Mexican spicy. Absolutely lovely. The burgers look handmade when watching the cook put them on the grill.

I always looks for a good vegetarian burger but never found better then here.Highly recommended.

This place is amazing. The customer service is outstanding. It's clean and the food is mouthwatering. I made a mistake in my order and they delivered me a new meal with no hassle. I highly recommend this spot.

Excellent and clean restaurant.Team pro and helpful.Burgers nice, sides well done

Small place, good value restaurant (avg £10 per meal) with good food. Burgers were a little dry (possibly overcooked), the normal fries, cheat fries were excellent. Chicken strips were tasty, milkshake was ok although they could serve it bigger.

Absolutely disgusting the meat was red and the chips were freezing cold paid £1.50 for a little can of coke and just so everyone knows the cheat meal fries comes with jalapeños and red onion all went in the bin!