Mercia Group Ltd

hard work. emailed for details as not a customer. had a phone message with promise of email. no email. phoned again a few days later, got cut off by their system. phoned again, they had a computer issue and promised a call back - did not call. I Phoned again, finally spoke to someone and asked to buy a product - couldn't do over phone with card, had to open an account. Three days later I have an account but the documentation will not open - I have emailed support twice and still not had a proper reply and this is day 2. another email sent. shocking back office systems and customer care.

Great customer service!

Excellent courses for small firms, Lecturers are very knowledgeable and are happy to deal with practical questions either during coffee break or after the course. Venues are well located and it takes me 15 minutes to get to the one nearest to me.

The accountancy practice I work for have been dealing with Mercia for many years. I've recently had a small issue which needed resolving and Sarah Maguire in Marketing Services stepped in to help resolve this. What could have remained a problem was picked up and resolved quickly due to Sarah's intervention and further follow-up. Outstanding service from Sarah !