Water Coolers Direct.com Ltd

I made a payment for £1125.45 on the 17/08/2020 for a watercooler fountain, After receiving two damage coolers we eventually got a third unit undamaged.I paid for the extra for fitting and servicing, upon finding out that the fitting service is not inclusive of the plumbing side of the fitting i requested a refund. I got my refund of £273.60 on the 15/10/2020Today is 11/11/2020, I am still waiting for an invoice for my payment of £1125.45 on the 17/08/2020 and the refund of £273.60 on the 15/10/2020.The watercooler provided is very smart looking and workes as it should. The service and comunicationfrom WCD is very poor and i wouldnt recommend to a friend or use again myself.

Absolute shambles. They deleted account before delivery, then just delivered cooler and not water. They don’t reply to emails and they have an automated telephone system which sends you in loops prior to cutting you off every time. AVOID!

Horrendous company - AVOID!Placed an order 3 months ago - thankfully the water cooler was delivered (with broken filter), however the sundries were never delivered!Have contacted by phone, email multiple times with no response.

Fantastic customer service, really friendly and helpful on the phone. They gave me great advice on the water cooler that would suit my requirements. Delivery and installation were also both very efficient. I would definitely recommend to anyone looking for a water cooler.

Just came across them again as I was looking for bottled water , so I thought I would share my experience with them. This company is the most unprofessional company I have ever dealt with . I bought my water cooler, top of the range, button press not a tap. I started emailing my complaints including a recording so they could see how long it took to fill a glass of water. 1.24 minutes I think it was. After being passed around to various people one man kindly made arrangements for it to be collected and a new one would be delivered once they received mine. (3 months after my original complaint)I did voice that I preferred old fashioned tap cooler. Thinking maybe that was the fault with these new flashier coolers. So I received an old fashioned cooler. It’s so loud and again it drizzled the water. Took another recording, and sent it. The man called next day , baffled. Was going to speak to a colleague. Never heard back. Never received the £100 difference between the coolers. I’ve made previous complaints and nothing. This is a long review considering I never really make reviews to complain . But these people were a joke!!

Excellent customer service! The team helped me to find exactly the right water cooler for our company! Would highly recommend any looking for water coolers or a hot tap to use Water Coolers Direct

Water Coolers Direct are a great company to work with; they are quick, efficient and have a very friendly customer services team. I cannot recommend their services and products enough!

Please avoid this horrendous company who lie, then ghost you, all while having your money.

Happy friendly and very professional hydration company. Great value for money. As a company director I'd highly recommend these guys! Not just because of the competitive prices and quality products but also for free hydration advice on equipment choices for both hot and cold products.

Paid for my water cooler it never turned up despite no contact from the WCD, then had a phone call told I was going to get a refund still nothing till this day 3 weeks later..... BUYERS BEWARE!