CHEC Christchurch

I have been having treatment for my eyes for over 30years, have also received excellent treatment.Unfortunately after attending CHEC at Christchurch I had a completely different experience.The attitude of the staff was terrible.

The attitude of the clinician was not nice, although i was the last one in the clinic but i felt she was in a hurry and took her less than 7 minutes to check my eye, i felt i was pushed to leave very quickly . No return to this place

Not very impressed , very small cramped cubicle with no door no privacy ,l could hear the lady before me and her conversation. The space for two technicians , a patient and the equipment with a very uncomfortable chair was extremely limited. Was not impressed by being given what looked liked a well used tissue to put round one lens of my glasses for the field test. It was definitely not clean or fit for purpose as it hung down my cheek and hampered my concentration. The attitude of the staff was totally uninterested , another person to be tested “boring “ but lets get it done and go home.

Vert good service and the lady who saw me for my appointment was very helpful.

The clinician I saw had a very poor standard of English, making them very difficult to understand.I have a potentially serious issue with the macular of one eye, and I was very surprised when, during the examination, they asked me if they were examining the correct eye? I asked her if it wasn't obvious?I am also very short sighted, with a prescription of nearly -10, and was shocked at the end of the visit to be asked if I was short sighted?My initial written complaint was met with a slow response, which attempted to sweep the problem under the carpet. When I rejected it I was eventually contacted by an excellent CHEC supervisor, who arranged for a re-visit with a consultant.However, I subsequently cancelled this appointment, as I no longer have trust in CHEC. I have sought private medical care with an excellent Opthalmologist, who is taking prompt action to monitor potential deterioration in my sight.I won't be visiting CHEC again.

Convenient way to get eyes treated, have had a good service from CHEC at Christchurch. More convenient than going to the hospital, and I like that I can choose an appointment day and time.

First and last visit to CHEC Christchurch. Attended for a procedure following initial assessment at another CHEC clinic. The clinician contradicted everything agreed at the referral clinic and declined to carry out the procedure. This is of course his professional decision but what a waste of NHS funding and my time. The lack of clinical consistency between CHEC clinics was also concerning.In terms of professionalism - he appeared uninterested in any verbal history and appeared to have already made his clinical decision at the start of the appointment. Combined with a combative approach, the appointment was rather distressing.

CHEC failed to contact me as Eye hospital said they would resulting in a delay for post surgery consultation. My optican said They are a nightmare!!!!

Very good, and bang on time

Had a text asking me to make an appointment. But I only went on 31 May so why another? My eyesight is fine. I think it's an error.