Nationwide Building Society

Called in near closing time yesterday after walking, disillusioned, out of my normal bank. Although the gentleman couldn’t assist straightaway with my query, he gave relevant online information and made me feel my custom was valued.

I visited the Preston branch on Wednesday, the service was excellent, I was looking to close an account and was struggling, the man who I think it was the manager, was really helpful

Really annoyed. 21st November I did the online current account switch guarantee online offering £200 to switch, so I did. I went in on the 25th because I'd not heard anything, they said I needed to confirm my ID, so I did, then they said they'd call to let me know when it progressed, and that it should start to progress after that visit. I went in today, 9th December, to find out why nothing had happened and was told sorry they cancelled the switch guarantee on the 30th and could no longer honour it as my application was incomplete. Absolutely amazed, will not be switching!

Went to ask a couple of questions face to face as opposed to online and had the most patronising individual who spoke worse than I would speak to a child. Apparently they didn't seem interested in actual human interaction

Called into the branch today. Greeted by James Norris. Explained our request and the problems we have been having with other banks.James was attentive, extremely professional and sorted out our issues in minutes. An excellent member of your team.

Please Please do not bank with them. This is the worst Bank we dealt with. We been to their Preston bank for investing in a Fixed Rate Bond Account. The worst thing is that most of the staff are arrogant and do not know how to deal with customers. There is a middle aged lady standing for deal with the customers and have no clue how to speak to the customers. More over most of the staff are not trained properly to deal politely with the customers. The above said lady was arrogant and too loud and the customers are complaining about her sound. They seems to be a Dinosaur in the modern banking. They told us that for starting Fixed Rate Bond Account we have to pay cheque which is Victorian now a days and told us that we cannot do online transfer for that account. It took more days to release our money and the interest was lost for those days which could have been avoid if there is provision for online transfer. They been told that we get the certificate for the investment and it has not yet arrived even after 30 days. We also tried to do the online registration for the account so that we can see the date on which money came to the account and the interest rate we on, which we could not do till date even after contacting them on phone on four occasions. Every time we tries it online, it shows technical fault. Telephone Customer care staff and the Preston bank staff also lied to us regarding the email they promised to send us regarding our query, emails never received. As on date we cannot do the online registration nor received any letter from this so called bank. We are waiting to get out of them when our fixed rate bond is finished and not to go even near to them. Moreover when you go to the bank we feel as standing on benefit street.

Had to go in last week because my banking app stopped working. The customer service and help I got was top notch. All my issues was sorted.

They're a business making money simple. No reason to big them up.

4 members of our family have accounts here. We always receive an excellent, friendly and efficient service. Today we were helped by Sara who was cheerful and very efficient. Many thanks

I went for an appointment, the staff were very friendly and made sure I was comfortable. Therefore, I am happy doing business with Nationwide again in the future.