Countess of Chester Hospital Accident and Emergency Department

I was bit by a dog. Called 111 and they said go to the nearest hospital asap.I have been here for 7 hours now. The bleeding has stopped. Clot.Now i regret the time i have waited. At this point i am not leaving just to see the service inside.But seriouslyI know people going to emergencies almost never read reviews and then go, but just in case someone does,Don’t come here.If it is not absolutely emergency, don’t come. It is preposterous how long the wait is.

The care that I received from the D.V.T. department (Julie, Donna, Daniel) was first class. Their knowledge and expertise could not be faulted. I am very grateful.

Fantastic response from the A&E receptionist & triage. I was through triage & waiting for the doctor before husband got back from parking the car. 10 minutes wait for the doctor during the handover period another 10 whilst the doctor found somewhere to clean my cuts, he even made the bed to keep my waiting time to a minimum.Very helpful, clear instructions for my follow-up treatment and everyone friendly throughout my very short visit.

Recently attended as an emergency with a dislocated and fractured ankle. Received immediate care and attention. Cannot fault the service. And thank you very much. Recovering at home

I took my Dad to COCH A&E yesterday, mid heart attack. We waited in reception for over 10 minutes because there was no receptionist there to even check us in. She eventually strolled in, in no real rush. Meanwhile, my Dad is still mid heart attack. The only reason I am giving 2 stars rather than 1, is because once he was in the resuscitation room, the doctors and nurses were very nice. That said, he was treated as a lower risk heart patient and wasn’t transferred to another hospital for over 7 hours. Turns out he IS an urgent heart patient and now needs a bypass!

My wife had need of A & E's services last Wednesday. Despite obviously being very busy all staff were friendly, attentive and informative. Even when I got lost any staff I approached were always ready to help. Don't want to repeat the experience but well done and thank you.

If I could put zero , I will . AVOID THIS A&E at all cost.The worst A&E I have been so far.I like to point out I also work for an A&E in another hospital.I am Pregnant at my late stage 2nd trimester , with some serious heart problem, hypertension.I came there for my first time as I am taking my ANT appt at Chester .I was sent by my GP to A&E because of a swollen arm suspecting a blood clot , but after more than 10 hours left sitting waiting area with no attendance , no proper care . As I am writing this review still haven’t seen any doctor and my BP is going up .I haven’t slept for almost a week because my arm hurt so much and I am scared sometimes happen to me while at home ; that’s why I decided to come here .A&E are busy everywhere but they look at priorities while attending cares.I have seen people with less issues been seen much quicker than me .I will certainly update . But AVOID at all cost.It’s UNACCEPTABLE to be left this long unattended in my condition …How can they make you wait over 10-11hrs to see a Dr, it’s absolutely ridiculous, a joke …Edit : finally a Dr attended to me after 12.5 hours , just to tell me to wait again …

If you have a genuine medical emergency and Countess of Chester is your only hope, I wish you luck. Have just queued 4 hours to have the “triage nurse” ask me the same questions the receptionist did, and then be told Minor Injuries was shut, come back tomorrow and rejoin the queue. Shockingly run.

Spent 4 years under the care of the Countess of chester paediatric ward and Neonatal Unit. Excellent service, always polite, Professional and attend to my child's needs whether it be an appointment or an unexpected hospital visit due to illness.

Mum received excellent care and attention here back in October 2023.Kind and helpful staff. One lady in particular we did not get her name, was truly wonderful with Mum. Early evening staff.