James Stewart & Sons (Clocks) Ltd.

My Father bought a Grandfather clock off James Stewart senior over 40 yrs ago. My Father passed away 34 yrs ago & we have down sized home so clock is wasted as it is behind door in kitchen. Apparently James's Stewart's son has taken over family business & informed me he only wants new clocks. He's not interested in 2nd hand. Also serviced Grandfather & Vienna clock. Clocks haven't been the same. Times all wrong. Obviously once clocks are sold. No back up.

I bought one of James Stewarts Grandmother clocks 30 years ago and it now keeps stopping. I contacted James Stewart on their on line form asking if they could recommend someone to service it or alternatively let me have some instructions where to oil it myself. I heard nothing so emailed them a couple of weeks later , heard nothing again. I forwarded said email making it 3 attempts to contact them, again not a word. Now im not saying for a second they dont make good clocks, the fact mine has worked well for 30 years is testament to that , but they just dont seem interested in helping me. I hope this review might make them think that after sales service is important and get in touch with me. They have my email address. I will post on here if they do.

Purchased a long case clock from James Stewart approximately 35years ago. It has pride of place in my home, and has been with my family through joyous moments, grief, births, weddings, graduations, house moves, family celebrations, ticking and chiming its way through our lives. Always there, always reliable, a part of our lives.