Impulse Leisure - Corringham

The staff here are incredibly unwelcoming and rude, especially the receptionist, a fat woman. with red hair. It was my first time back at the gym in nearly two years, and when I asked her questions about the facilities, she made me feel like I was interrupting her. When I inquired about the shower, she dismissively mentioned there were curtains, but when I pointed out there weren't, she simply turned away to continue chatting with her colleagues. Her attitude has completely discouraged me from returning to this gym. Additionally, considering the hefty £40 monthly fee, it's disappointing that there are no private shower options available.

These people are allergic to answering the phone, I'm looking to book a swimming session for my family and you'd think there was no one working there. Walked in for a quote on walk in gym sessions and got given the 20 minute sales speech about how I should sign a contract for a year's membership. I know there's covid going on with the 99% survival rate but how is that an excuse to ignore 5 consecutive phone calls, this business is a joke when it comes to receptionist capabilities.

I used to use this pool pre-pandemic and loved it. Then they introduced a ridiculous pre-booking system that essentially makes it impossible for non-members to book swimming slots. So disappointing. I try to check periodically by phone if they have changed the system but nobody ever answers the phone. I drive from Stanford to swim in Billericay now.

My grandchild went swimming lessons on a Saturday morning for a 17 months, in that time apart from covid19 the lesson got cancelled on a regular basis the night before via email. due to no instructor. When I called to confirm they would say you will get your money back in 8 weeks time, completely missing the point. After the 2nd lock down my grandchild went back to there swimming lessons & was told now they are 2yrs old they can move up a group and did attend 3 lessons. After the 3rd lock down my grandchild returned to there swimming lesson after waiting 4 weeks for a new instructor. When my grandchild went back to there 1st lesson was told they unable to be moved up to the nx lesson as theres no spaces & had to return back to the duckling group. When my son & myself questioned this, we both was told we can't take another child out of the lesson, we fully understand this but why my grandchild? Why has my grandchild been the 1 to be taken out? Each time a child attends a lesson, a register is taken, on this occasion there's no record of my grandchild attending there 3 lessons in the nx group? I even spoke to her old instructor that was working on reception who informed me of the new instructor starting & when my grandchild could return to there swimming lessons. He never mentioned about no spaces in the next group & how he use to teach Ellie & her being in the next group? But there's no record of this? We Cancelled our membership will not be returning. Disgusting to treat a child like this. Manager & staff very unhelpful

BE AWARE! Got my green DKNY bag and black leather CD wallet stolen at 9am on Friday 02/09/2022 while in the Women's toilet. I had to call the police as my house keys, ID, earbuds pro and bank cards were inside. Still waiting to hear from Impulse Manager in that matters. Now my friend got her sunglasses stolen from that gym on Wednesday . So there are THIEVES who pay to come to the local gym and steal your things. There is a tracking on for my earbuds. Please spread the message and watch out !!!PS: attached model pictures of my things

When cancelling our gym membership they proceeded to ask us for evidence that we had moved away. We sent it, then a month later they replied.. charging us for the month that they neglected our emails and then adding an additional fine on. We are uni students so this has been a hard hit. Would not recommend at all! Especially if you go to performers, do not waste your money here and go elsewhere:)

I can only review this based on my experience and what I was looking for. So ideally I wanted to negotiate a short term gym membership with them. They would not negotiate at all on time line or price! so they wanted a minimum of £70 joining fee plus at least a 6 month contract. I will take my business elsewhere thankyou!

Run by apathetic insolent people. Not helpful or welcoming. I left before class started. First attempt to go to aquafit this was an NHS referral I will not ho there again. Thurrock should keep an eye on their staff

Bad gym overrall tbh. Tiny with only technogym equipment which is so poor. The only good parts are the people in there and the staff are good. Overrall though, not a good gym