Breakwater IT

Breakwater reacted extremely quickly to an urgent issue at our company, and did everything they could to assist us in getting back up and running as quickly as possible. Would have no hesitation in recommending Breakwater for their skillset, professionalism and trustworthiness to any business.

My organisation have been working with Breakwater IT for a long time but for me just over a year but the service I personally receive and those who report to me have a great experience when it comes to service, the team are extremely efficient, knowledgeable and always deliver with a smile (well they sound happy when I talk to them on the phone). The team have always corrected any technical issues I may face and go above and beyond if not able to resolve on first contact. I would certainly recommend the organisation as I can only give them high praise with the service they provide to me and the regions I am responsible for - West & East Midlands / East of England / London / South East / South West and Wales. Many thanks Teams always happy to help :)

Nothing is too much for this amazing company. From making sure we were set up to WFH from working our tickets quickly and efficiently to the amazing team they go above and beyond. A pleasure to work with at all times.

I've been a Breakwater client since 2007 and our company has since 2005. They have supported our IT needs capably and professionally throughout that time and had even ensured we were set up to work from home just prior to everyone needing to, as a result of the pandemic. Always good to be ahead of the curve! Would highly recommend.

Staff at Breakwater IT are helpful and knowledgeable but better than that they can also talk in layman's terms. Great service.

Breakwater have been providing our business as an IT partner for over a decade, helping us grow as a business and ensure our end users had the IT support and guidance they needed. I find the entire team friendly and helpful.

Breakwater IT have been instrumental in upgrading our old infrastructure to a more secure system.Where we used to rely on local based servers and ageing technology, we now utilise the power of the cloud and have implemented multi factor authentication which is all down to their expertise.They have helped us vastly improve our cyber security and consistently work with us to improve our systems to make sure the technology we use meets the needs of the business and our staff.The level of service they provide us with is always outstanding.

BWIT have been looking after our IT needs for over 4 years now. The staff are always polite and helpful, and will go over and above to get an issue sorted. If you asked me if you should use them, I would say yes!

Having worked in large organisations with their huge resources working in a small organisation which is also a charity means less of everything. As that smaller organisation we rely on Breakwater for our IT support and Cyber-Security. They have never let us down. The Support Desk are friendly and knowledgeable. Breakwater take an impressively active role in driving improvements to our Cyber-Security with a wide variety of events, regular tips and support and other ways to maximise the protection we have. The company is a huge Norwich success story. It's agile, good at communications with a keen eye for providing high quality services at a reasonable price meaning we as a small organisation can punch well above our weight in this key area.

External Services have been using Breakwater IT now for several years and are delighted with everything they do for us. A great, friendly and responsive team who are always willing to go the extra mile, but also give you frank advice when needed. Would highly recommend.