WHSmith
226 Reviews
$$$$
- Friday8:30 AM–6 PM
- Saturday8:30 AM–6 PM
- Sunday10:30 AM–4:30 PM
- MondayClosed
- TuesdayClosed
- Wednesday8:30 AM–6 PM
- Thursday8:30 AM–6 PM
About the Business
Features
- Debit cards
- NFC mobile payments
- Credit cards
- Delivery
- In-store shopping
- Wheelchair-accessible entrance
- Wheelchair-accessible lift
- Wheelchair-accessible car park
- Cash only
Recommended Reviews
R_D_L
17.03.2024
WHSmith
**Click & collect Service at Lancaster**We ordered online for click & collect, when we collected we were served by a very impolite staff memberAfter giving our click & collect details the staff member went to retrieve our online order. And whilst they did that we gandered at the newspapers by the till.We were rudely interrupted by the staff member who unpleasantly shouted across to usDo you want your books?".The books did not come parceled up and when asked we were told it would cost money for that.The weather was damp and drizzley so we had no choice to pay
Ruth “Staffyfan” Dobson
22.02.2024
WHSmith
It's good when the lift is working
John Mark Alexander
24.01.2024
WHSmith
Staff are always friendly and prompt. Quality service for quality products albeit on the expensive side, I.e, why does a standard ballpoint need to be 3.99? Recommended for office supplies.
Gavin Lucas
20.01.2024
WHSmith
I visit the Lancaster branch regularly for my stationnary items. I think they have an excellent range of high quality office materials and cards. The cards are very contemporary with a wide range to choose from.
Gill C
02.01.2024
WHSmith
I attended the post office so not really fair to blame WH Smith. There were 10 people in the queue and one position open. I (and others) were just waiting to drop off letters paid for online. The service was awful, no sense of service to those waiting
ali Goodman
29.12.2023
WHSmith
Cluttered, badly set upWalked in to an assistant having words with a customer over stamps then realising he sounded bad , tried to make it ok !Only there because our post office has been moved upstairs here otherwise wouldn't be in there
Valerie Unsworth
22.12.2023
WHSmith
We love browsing round W H Smith. Good experience until we reach checkout where we are frequently served by the most miserable chap who doesn't seem as if he wants to be there. Never a smile or hello. Such a shame because all the other assistants are so cheerful and helpful.
Melanie McKay
21.12.2023
WHSmith
Whether it is the post office or the shop - the staff are the most unhelpful people I have EVER encountered in one shop. Customer service training would be of huge benefit at this location. I can see from other reviews that I am not the only person to notice this. The shop merchandising is also unclear and items - whether stationery or magazines are ludicrously difficult to find and are why I always have to interact with staff when visiting. You can rarely find what you are after on your own. I do not add negative reviews lightly - but this shop is a place I tend to avoid if possible, because every time I visit, I leave wishing I'd never entered.
Alan C (AlanC-LAUK)
19.12.2023
WHSmith
Typical Smiths shop, nothing special. Most things overpriced in my opinion. Post Office upstairs, always a long line waiting, they need a special place for people dropping off internet purchases otherwise you have to wait for the people buying stamps etc
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