Ducting Express Services Ltd

A very efficient company to buy from. Communication was fast and excellent and delivery was quick....... David Nuttall.

Ducting Express was called Tuesday morning early. I arranged an order with them, paid over the phone and was assured it would be sent for next day delivery. They tell you they can’t guarantee it but it should be fine. I figured even if it’s a day late, I can cope with that. I then found out on Wednesday that Ducting Express “forgot” to send it on Tuesday, or that there was some “confusion” at the warehouse meaning the Wednesday delivery was now pushed to Thursday. As these are the final components to complete a job we’re on working away, I paid for my 2 engineers to get a hotel and wait for Thursday. On Thursday, the final day, after a few conversations with Enya, she advised Parcel Force had some issues of their own and it wouldn’t be delivered. She advised me to drive 30 miles to collect it myself to which I wasn’t going to do as the depot is in the middle of Bristol. Today is Friday, the order still hasn’t left the depot, and I have cancelled the order. No compensation or discount was offered to me to keep my business. A simple “how is it our fault” is all I got. The fact remains, if on Tuesday the order was sent as promised, none of this would have happened and I could have completed this project. Ducting Express offer excellent prices for their goods, but what use is this if we struggle to get the goods. If I was the manager of this company, I would have sent the same order (Valued under £200), sent it again to help my situation which was explained multiple times. I then could have arranged with Parcel Force to return the now “lost package”.Instead time and money was wasted as a result of bad customer service in my opinion. I won’t be using this company again and advise you reading this to look at alternatives if you want good after sales care.

Absolutely fantastic service. I was kept informed of delivery and sent an invoice shortly after ordering. Delivery was very quick and the the item was very well packaged. I can't recommend highly enough.

Spot on service, doing a one off job and called in for some stuff, very helpful. Needed a few more bits a day or two later, ordered on the website this time again excellent service received next day. Thanks.

Purchased all my ductwork products to build my Dyno room extraction system.Top service from this company.Good communication and you are able to speak to people on the phone without waiting!! A couple of items were delivered damaged and once I’d sent photos of the items they were replaced immediately.

Very polite and helpful, had products in stock unlike other businesses, definitely recommend Ducting Express Services too anyone, will be be using them again

I used the quick clip ducting which was easy to install and of good quality. I was very pleased with the quick and polite service from Ducting Express.

Absolutely fantastic service for Ducting Express. I required a G4 Panel filter urgently, spoke to Alexa who was friendly, knowledgeable and very professional and soon had me all sorted. Outstanding customer service is not always easy to find, however Alexa is a credit to the company.

Great service.. couldn't believe how quickly I received my order.. will definitely use this company again....