Royal Mail Livingston Delivery Office

Had a neighbour deliver five letters to my door at 2pm on a Sunday because they seem to not know where I live read the name and address for god sake I've lived here 15 years I even stopped the post woman today and asked did she have any mail for me because I've been expecting something for last five days she told me no she had nothing for me. Three hours later a woman who lives the other end of my street brought the mail I've been waiting on to my door. Thing is it even going to complain to fairbairn office I'm taking it further . Why call to be either ignored or abused by some woman who is nothing more than rude to customers. And so you know if the post woman cant reach my gate she only has to say or use my other door with a lower gate they always seem to get in to stuff a load of junk mail through my door. It's an offence to tamper with the royal mail and stuffing it through the wrong doors is like throwing it in a bin and I intend doing something about this.

Absolute shambles only open for 2 hours per day to pick up parcels doesn't help when delivery's are after 10am and depot is closed.

Terrible opening hours..only open 8am-10am all week..makes it very very difficult to use this facility

I tried unsuccessfully to get through to a human to ask about a lost card.My grandaughter card was 5 days late from Winchburgh to Livingston.

terrible.. parcels go missing & they don’t give two hoots.

Went into this Royal Mail in Livingston to post about 10 pre paid parcels. Put them in a Royal Mail sack that I got from my work literally just to carry the parcels from the car into the building. I was met with the worst customer service I have ever received. The woman working with black hair and glasses refused to take my parcels because they were in a sack, said she would take the two parcels that wasn’t in it but not the rest and when I asked why because I was genuinely confused she was so so cheeky and argumentative to me and I actually asked are you telling me you’re just choosing not to do your job right now and she proudly said yep! I took my parcels to another Royal Mail who took them all no problem without question! If you don’t want to be insulted and have a random woman shout at you, I would avoid this place!! I work in customer service and this woman should not be in a customer facing role

We use the sorting office nearly every day to drop off parcels that we are sending (and very occasionally to pick up parcels). The staff do take a bit of getting used to. They are not very customer focused but when you get to know them they can really be helpful. They do get a lot of abuse from customers though, so I can understand why they might find it difficult to be cheerful all the time.Note:if you need receipts for your dropped off stuff they only provide had written ones which can take ages if you have a few. When I use the post office (only sometimes) the staff simply scan the label and print off the receipt in seconds. Why can't the sorting office get a scanner?I find items posted from the sorting office arrive quicker that the ones posted else where and they have more collections that go on later in the day.Note:You can't buy postage here. You must already have a label paid for (or stamps, but they really don't like stamps on a parcel - neither the sorting office nor the post office like it when they have to add up stamps to make sure you have paid the right price!)Lastly, if you use click and drop too send items you don't need a label you can show the email confirmation and they can print a label for you and stick it on the parcel. This can be handy. You can also ask for second label to be used to stick on the receipt and then get it stamped to save a little time.

Missed delivery at home, red card through door before I could even get to the door to open the door, no item reference number on card so unable to arrange a redelivery online , I suspect the postal worker never put the ref number on the card to prevent me from arranging a re delivery online so that they did not have to bring it back to the door, pretty shady behaviour and this is not the first time this has happened, when you complain at Fairbairn road they fob you off yes we will have a word with the postman on that route"

Opening hours not so great