American Golf - Sutton Coldfield

Had to return a faulty M2 wedge to American Golf, Sutton Coldfield. Whatever the outcome from Taylor-Made is, Brody who dealt with my problem is an absolute credit to the store, helpful, polite and left the store feeling satisfied, let’s hope Taylor-Made are as good as this young man in looking after customers. . Cheers Brody.

I received an email from the courier to say my order had been delivered. Having drove in rush hour to collect it unfortunately there had been a mix up and despite it having been signed for it hadn't been delivered. The staff were courteous & apologetic but could not offer any other option then for me to return again tomorrow to collect it, if it is delivered then. There was no offer of an alternative or any recompense for my inconvenience. Will see what tomorrow brings.

Today I went to Princess Alice’s American Golf shop.I saw an item for £4.99 (a hat) however once the item was scanned it was £9.99.The young and extremely helpful sales assistant asked the older sales assistant ( not sure if he was a Manager) for clarification of the price.Even though the label clearly said £4.99 he said that it was £9.99 and that £4.99 was the Summer price and the winter price was £9.99.He was unhelpful and his attitude and behaviour was lacking in customer service and good will.He did not speak directly to me the customer and continued with his work. Needless to sayI asked for a refund and left the shop.This in my opinion was an unnecessary and lacking attitude. Up until this happened my husband and myself had enjoyed good customer service from the younger sales assistant who was interested in helping us select a set of ladies golf clubs for our daughters birthday. His advice was sound and good humoured.We won’t be returning to the shop again.

Excellent store with many bargains available at this moment in time

Nice helpful staff.Purchased a £90 pair of adidas golf shoes which started to split after 4 months.Replaced with another pair of under armour shoes no problem.They were a bit cheaper and was refunded the difference no problem.Good customer service.

Very helpful staff with lots of knowledge. They want to sell you the best for you not the most expensive or over priced. Fantastic experience and wonderful staff.

Just had a club fit with Jon at the Sutton Coldfield store. From the moment I walked in he was very friendly and helpful. He has great knowledge and explained everything to me during the club fit helping suggest suitable clubs and how I was hitting each one. He also gave me tips on my swing giving me the best tip I have ever had which actually transformed my swing there and then. Couldn’t recommend him highly enough.

Very helpful staff and extremely knowledgeable. Great shop to go to

The staff here are excellent. Had my club's fitted here and Brad was very helpful. Only negative is that the store phone is very rarely answered. If they get that sorted, this is definitely a 5-star store.