Starglaze Windows: Double Glazing, Doors & Conservatories Lincoln

Really pleased with the total service from Starglaze from initial sales through to final installation. A great quality product which also looks really good and has transformed the appearance of our house. Salesman, Wayne, really knowledgeable and gave us clear ideas which made it easy for us to decide what we wanted. Surveyor, Trever, really conscientious and detailed in taking measurements. The team in the factory made high quality windows. Fitters, Darren and Scott, super efficient, friendly and highly skilled. They finished off the job to perfection. We can feel the difference. All of this and very good value for money.

We were very impressed with every aspect of our dealings with Starglaze and extremely pleased with our new triple glazed windows and new composite front door. Everyone who came was polite, friendly and professional and the fitters were clean and tidy workers. We have already recommended Starglaze to our friends and would not hesitate to recommend them to others.

Over the last year I have dealt with Starglaze twice, fitting a new side door and large garage window. From start to finish I found them a very professional service with Jodie in their showroom helping to get us a good price. They were also able to help sort the lintels for the garage window, something other firms weren’t able to offer, Clive was great. Overall I would recommend their services and it’s nice being able to support a local Lincoln business.

We had no problem with Starglaze at all. We were treated with respect and the target date set for installation of our new door was met. All in all a very good experience, the outcome of which is our lovely new front door. Would not hesitate to go back to Starglaze if ever we need anything else.

Given one star all because of the attitude of the sales and management, the two men who came to do the install were friendly and competent.We recently had the front of the house cladded, when we first discussed the job with Wayne the sales rep, we said we wanted it exactly like next door we even stood in the street to look at how there's had been done.We were told its a straight forward job and ours would look like next-door, and we duely paid the deposit quickly followed by another £4000 pounds they are very quick to take as much money as they can.On the day of the install and after all the scaffolding was up, they then decide to tell us it won't look exactly how we were expecting as they would have to join board together instead of one continuous line.After several phone calls they convinced me that by staggering the joins we would hardly notice them, and I reluctantly let the job go ahead, however on completion it looks a mess with the joins, and not how we were expecting it to look like.A good example of how this company will fob you off when they told us that there would be joins they also said that everything was built bespoke ie specifically for the customer, yet towards the end of the build the installers ran out of materials, I said how long will it take to make enough material to finish the job as its all bespoke. They found it amusing that I thought it was bespoke as they said it will be here shortly its only a phone call away, they is nothing bespoke about this job.This whole job has been littered with lies and excuses from start to finish there customer service is by a country mile the worst I have ever come across.We are in the process of modernising the house ready for our retirement, which mean upgrading doors, windows and conservatory, it goes without question that we will not be looking to this company to do any future projects.So with the large choice of companies in lincolnshire and the surrounding areas of I would think long and hard before commissioning start glaze

Ever since they “completed” the conservatory we had to have them back several times as they put the roof on incorrectly. My husband even contacted the roof manufacturer and they confirmed it was incorrectly fitted. They were so incompetent that we gave up and have been managing but now several windows have blown and for over six months, I started off with emails and not getting a reply a few months ago I went in to their showroom and was assured someone would get back to me, they didn’t! I went in again a month ago and spoke to their sales manager who informed me that the windows were out of warranty, of course they were, that’s what they had been waiting for. Still, she said that someone would be in touch to see what could be done, it’s been six weeks now I’ve heard nothing. So if you want a badly fitted conservatory and really poor unprofessional service go ahead and use Starglaze.

Had our entire flat windows replaced. I am a tenant, and I am the one that lives in the property so I feel I have every right to have my say as we we’re the ones that had to live through their shoddy workmanship.So here I am, my amazing landlady is dedicated to keeping her flat maintained and I’m absolutely honoured to be living and looking after her property as she lives away.She organised this company to fit all new windows the old ones were all single glazed with stained glass. Although beautiful the frames had rotted. The new windows we had fitted are very much as nice and extremely good quality and beautiful.On the day of the fitting we had moved all furniture and taken down curtain rails and blinds the windows are absolutely huge so it was not an easy task. We were then left exposed as had nothing to cover our living area we live on a main road.I left the keys as instructed outside in a safe place for them to collect. We were at work the following morning so they were to let themselves in. I had a phone call 9.45am to say no one would be coming to fit the windows on this day. So I had to come home and cover all the windows with bin liners, it was a terrible eyesore, I even overheard the neighbours complaining on how awful it looked.They postponed for a week later.Then on fitting day after living in the dark all week they came it took them 5 days or so to get them all done which tbh is good going really as it’s a big job I was happy with all of that. However during this time we noticed the windows did not open! I thought they may put the handles on and mechanisms for these at a later day. But when I asked the answer was they won’t open. The ones at the very top opened where we need a chair to reach them but nothing on the lower level opened. They said after they were all fitted they were going to have to order more windows which would require a wait of several weeks. So weeks later they came back to replace the windows so they could open. Also during the initial fitting we noticed they had not put handles on the sash bathroom windows We asked them about the handles and they said they’d put them on when they return to refit the windows .They came to replace the windows again when we were at work so we were home to double check we assumed they’d put the handles on as they’d previously said they would. They still months later have not been to put the handles on the sash windows so when opening them we have to put out hands on the glass of the windows so we can slide them up to open them.We had one window ledge replaced in the bedroom bay, but they were meant to also put a new window ledge in the living room bay and that never happened it was definitely in their plans.Looking today the sealer around the windows seems to be splitting and will need resealing again.When I noticed that,that was the final straw time for a review.Just to add.. we have had several windy days and have given the windows chance to settle. They still creak very loudly and there is a huge draft coming from the bedroom window. I dare say these windows was most likely some of the biggest they’ve ever fitted! Perhaps they were not that experienced.We have tried to contact withoutsuccess.Edit:- as I explained I am a tenant. You won’t have my details. So of course you won’t find me. Again just another expression of your incompetences and also mortified that you suggest I amA liar by giving an untrue review.Bargate Grimsby.

Great professional service from beginning to end. Window design (not available elseware) that matches the old wooden frames that are to be replaced later. Local company, local manufacture and local expertise. Excellent.

Great experience with the Starglaze team from start to finish. Excellent quality windows and doors installed by professional fitters all with multiple years of experience in the trade where nothing was too much trouble. House looks fantastic.

SERVICEExcellentHighly recommended!What a fantastic company from start to finish! They genuinely take real pride in their work. We choose them because they are a local company and use SMART products which is what we wanted.Thank you to Derek who came to our home, no hard sell just friendly, helpful and informative. He continued to be available for the additions and changes we had throughout, nothing was a problem.Jodie was our contact in the office she was great, kept us informed throughout, checked all was ok and responded to emails super quickly, thank you.Tony the surveyor spent so much time to ensure we understood what our conservatory would look, he advised on options and ideas, listened and responded to our ideas and the vision we wanted to create for our home. He drafted and redrafted ideas. His work was outstanding and super friendly with it, can’t thank him enough, without his guidance we wouldn’t have ended up with the beautiful conservatory we have.As we all know you can choose a good product but it still needs fitting well. A MASSIVE thank you to Mark, Mark and Kev an amazing trio, super skilled, friendly, professional and went out of their way to make the experience an enjoyable one. It was fantastic watching it unfold. This was a really difficult fit, it’s an upstairs conservatory and access is really difficult. They didn’t bat an eyelid at the complexities but worked out solutions with a smile on their faces. The pride they took in their work was astonishing. It took longer to fit than anticipated but the fitters and office checked it wasn’t a problem for us. The lovely fitters said ‘we do thing’s properly, so you have a great conservatory.’ Now who can argue with that! There are so many companies out there who would just throw it up to fit in with the original timescale losing quality in the process. Not this company, they use quality products, fantastic skilled fitters and ensure they get it right.We are so pleased with the whole process and our beautiful conservatory that we have now decided to get more work done on our home using Starglaze, they are the best. Just one request though, we want the same team!!!! We can’t thank you enough. See you soon for the next stage.If you are considering getting a conservatory, windows or the like go to Starglaze. You won’t be disappointed.PRODUCTWindows and DoorsSKU: EMFExcellentFrom start to finish they were fantastic! Derek the salesman was helpful, informative friendly and not pushy. Jody in the office kept us informed and answered emails quickly, lovely lady. Tony the surveyor was incredible, super vision, helped us with what we wanted to achieve, just the best! The fitters were so skilled, friendly and went above and beyond, we can’t thank you enough! Every member of the team takes such care and pride in their work. I can’t praise this company enough!