Ulster Bank (NI) Springhill Bangor

Friendly staff. Very good customer service 10/10.

I went today to transfer money from my current account to my savings account but the teller did the opposite, there was only me in the bank at the time but she spent her time conversing with other employees who were in the back and was very dismissive of me so I'm thinking if a mistake such as I experienced can happen I would like my accounts looked intojust to make sure they are correct. After today my confidence in your bank has been shaken.

Good staff and very helpful

Despite being very busy polite &efficient servicr.

Closed saturday? Why. Wheres the late nighy opening? Useless bank

Open 9.30am -4.30pm and closes for an hour between 12.30 and 1.30 for lunch - oh and not open weekends.If you have a job , forget about getting anything done here.

The wrong opening times posted on your Google page stating you are open Saturday have wasted my morning. ** This has now been fixed.

Arranged a financial advisor call .This didn’t happen after receiving 3 different confirmationsAfter a total of 1 hour 45mins on the phone with various customer service advisors I was finally passed to complaints team who re arranged and confirmed a next day appointment . Ulster bank Bangor called to apologise and confirm my appointment. My call was due and After waiting 20 mins for my phone call I had to chase customer service and complaints department again ( currently waiting an hour to speak to a complaints handler again ).Once I speak to the complaints team I will be arranging to go to open a new bank account elsewhere.20 years with this bank and it’s fault after fault and with zero Saturday or late night opening it’s of no use to me .

Staff are always helpful and pleasant.