Futon Company - Kingston

Amazing shop with some of the BEST customer service. The manager, Lee, just helped me carry my sofa all the way home. I’ll be in again to buy something soon.

Me and my girlfriend visited this shop today to take advantage on the buy 1 get 1 half price.Awful experience in my opinion.We asked the price of an item and at first we were told 75 pounds. While we kept browsing we then found a tag on that very item that would say actually 80 pounds. Ok fair enough maybe the employee couldn’t remember the price by heart. Definitely I can leave with that. We took the 2 items in this mix and match offer and went to the till.Upon scanning we were told that now the item was wrongly tagged and it’s actually 95 pounds. Only 2 people working in there and none of them would take the responsibility of the alleged mistake.We were offered a mare apology and no much more but a leave it or take it attitude and a sense of them being annoyed by us and not the other way around.Companies like this are a reminder of why Amazon is a more popular choice then high street shopping.

Bought a futon sofa bed here. I had good advice and help when choosing by a guy who wasn't pushy, just helpful.When I collected it from the shop I phoned to tell them I was coming; the woman was in the shop on her own and gave me great advice about parking and then when I arrived in the car, she had everything ready for me so I could load up quickly. Although she was on her own she carried everything out with me and helped me put the frame on the roof of the car.Good products and lovely staff in the shop

Terrible company. Products reasonably good but waiting times stretch into forever and couriers are slipshod; half my order didn't turn up and after a month of constantly trying to contact their rude, abrasive office staff, TFC still hadn't replaced my missing items. Would certainly not use again.

Everytime we go in, the staff is rude and service appaling. They would either completely ignore you or watch you like a hawk so that you don't steal anything? The items are so pretty, but the staff's behaviour just puts me off. It would be so much better with friendly shop assistants. Are you guys not paying them enough or what is going on? My review is not the only one mentioning bad customer service. Do something about it!

Fantastic service and buying experience. Miguel at the store was great with the purchase, and Lee went the extra mile to sort out an issue we had with a temporary fix (which was subsequently replaced and sorted out). Fab!

The staff are so friendly and helpful. Recently ordered some items, then changed my mind alot! Nothing was too much trouble, helpful advice given, and I'm extremely pleased with my purchases. I highly recommend this store.

Went to the Kingston Futon shop today and was quite surprised to find the service really appalling. The sales people, a man and a woman, rude especially the female, we were smiling and asking politely about an order and all she did was stand there without a smile, no response, no greeting or goodbye or thank you. Nothing at all. She will ruin the reputation of the shop. A couple of weeks back a different gentleman serving there was very helpful and friendly. Makes a huge difference.

Surprised by some of the low ratings on here; my partner and I have only ever had positive experiences.We've purchased a laundry basket which is sturdy and stylish (in a minimalist sort of way), a teal throw, and some large sturdy cushions. The latter two items have washed fine and retain their quality.Service is likewise perfectly fine; never had an issue. Cashiers here are polite but not pushy and I prefer that they don't jump on me as soon as I come in.

Very bad customer service. I ordered something and I should pick it up on Monday. I asked my partner to book a day off to can pick it up because it's heavy , when we get there they asked us to come back the next day.