New Look

Great range, reasonable prices and good customer service

No one on the shop floor to ask for a different shoe size (shoes on top floor, tills and only staff on bottom floor). No greeting at the till, no care over my items, no thank you or goodbye. I left with my jaw on the ground.

Shocking went to pick up my order beginning of jan which they had lost. Spoke to someone on WhatsApp chat which is a waste of time just send you the same automated message was told I would get a refund as they could see was logged as missing I’m still waiting nearly 4 weeks later for my refund. Will never order or shop here again!

Bad experience in this branch of New Look.We were told at 5.10 that half of the store was closed due to them closing in ‘about 10 minutes’ in the words of the staff. Despite an advertised closing time of 5.30!We were in fact stopped from walking up the stairs and some other clearly disgruntled customers were on their way down having been asked to leave the upstairs part of the store. When we asked a member of staff why this was we were told that they had to close half the store early because queues to pay were always so long. Upon checking out the tills there was only a couple of customers in the whole store.I understand staff want to close the shop but the tone of the staff was rude and way before the advertised time.I won’t be bothering going to this branch of new look again as it isn’t the first time I’ve found the staff less than helpful.

New Look Grand Arcade Cambridge. Every time I have been there changing rooms really filthy. Someone needs to periodically sweep the changing room floors as really full of dust and fluff and dirt. Curtains dirty walls dirty with people's dirty remnants. Changing rooms in need of a serious face-lift, paint walls change curtains clean floors..preferably with wipe down paint and curtains. It's disgusting..do something about it. It really puts the grand arcade down.

New look is a great store, a great attraction there is their 915 generation selection which is perfect for young adults in their struggle to find clothing suitable for their age and needs. It supplies good quality, in fashion clothes that are at a reasonable price. There are polite staff and a huge selection of different products to choose from. If you want to find an item of clothing I am 95% certain you will find it or something similar in new look!

The clothing is as expected...found some bargains. Some of the staff were really great at customer service...many others were not. Cleanliness of the store, especially in the dressing rooms needs to be addressed immediately (see pics).

Fantastic offers for all of families. A lot of discounts. Staff is always happy to help. Good music in store. Everything in shop looks tidy and clean. I like back there. Big Thank you.

Awful I felt so uncomfortable in there,there was a staff " member wearing just a bra paired with jeans this attire in the workplace shouldn't be acceptable it's absolutely disgusting and highly inappropriate!Flaunt what you have when your normal in work.Also