Richard House Rest Home

My nan recently stayed here for approximately a week, and we have nothing but amazing things to say. All the staff have been exceptional. They're incredibly friendly, helpful, and provide some great care. The meals were great too. We have no bad words to say about any aspect. The management were also very personable and assisted in carrying bags out to us when my nan was coming home, and even gave my nan a hug. We cannot recommend Richard House enough. Some of the reviews or points that can be seen online could potentially put people off (we were somewhat hesitant) but after approximately a week of being there, we only have good things to say. Thank you to all the staff for doing an amazing job. We appreciate you all.

Horrendous. The absolute worst place I've ever worked, just relieved I did report them to the appropriate people. To sum it up, the home standard for supporting people to shower was ONE A WEEK, often even that wasn't met and staff were outraged at the suggestion that people should be showering more. The most uncaring, untrained incompetent lazy staff team I've ever had the misfortune to work with.

My parents resided at Richard House for 9 months. All the staff welcomed them into their family. They were respectful, helpful, caring and could not have done any more to make their stay a happy one. The meals are freshly cooked & nothing is too much trouble to prepare, the building is sanitised & cleaned every day. The towels are replaced every day, the bedding is regularly laundered along with the Residents clothes. There is fun, laughter and recreational activities. They also have an excellent working relationship with the GP surgery & Care professionals who visit the Residents. I have no criticism, only praise for the whole RHTeam.......you are all amazing and very caring people. Thank you for making our family experience with you a loving and lasting one.

My grandparents are at Richard House, I couldn't ask for better care service. The staff are very welcoming and go the extra mile to ensure all are being well looked after.

We have a family member at Richard House and our family couldn’t be happier with the care they receive. The staff are lovely and the Manager Emma, always finds time for a kind word when we visit. We are very grateful to Emma and her staff for all their care. Lovely place

My Dad is in there and has recently had his leg amputated knee down he gets no support terrible meals and poor care.