Evans Halshaw Citroen Darlington Service Centre

Bought a second car from this garage in May and it's had no end of faults, and Evans Halshaw have been so unhelpful when we've tried to get help. They don't answer the phone, and when we've gone into the building to try and speak to someone in person, they've only had temporary sale staff who can't help because they say all the normal staff are on holiday. So rubbish. Couldn't recommend less.

Me and my friend had an absolutely fantastic experience with Nathan as her car salesman. From the moment we walked into the dealership on both visits he greeted us with a warm smile and genuine enthusiasm. He took the time to understand her preferences and needs, and then he went above and beyond to find the perfect car for her.Nathan's extensive knowledge about the various vehicles was impressive, and he patiently answered all her questions, ensuring she had a clear understanding of the features and benefits of each option. What truly stood out was his dedication to making sure she was completely satisfied with her choice. He wasn't just focused on making a sale; he was committed to finding the right fit for her.Throughout the entire process, Nathan displayed professionalism, transparency, and honesty. There was never any pressure or rush to make a decision, which made the experience truly enjoyable. He negotiated with care and respect, ensuring that she got a great deal on her new car.Nathan's exceptional customer service is also fantastic. This level of care is truly rare and greatly appreciated.In short, Nathan is an outstanding car salesman who goes above and beyond for his customers. His dedication, expertise, and genuine bubbly personality make him an asset to any dealership. If you're looking for a seamless, positive car-buying experience, I wholeheartedly recommend working with Nathan.

I was a bit dubious about buying another car from here as my previous experience wasn’t a great one. Having said that i thought i would give them another go. Went into the CITREON dealership today to just have a ‘look around’ and have a finance review. A lovely lady called Lucy Marzouk dealt with me. That girl needs a pay rise, she could sell snow to an eskimo! She dealt with my questions efficiently and i was extremely happy with her level of customer service. She was very knowledgeable and explained things at a level that i could understand. She is an asset to the company. If you read this Lucy, thankyou SO much I absolutely love my new car and I can’t wait to pick it up tomorrow. BEEP BEEP!!

Spoke to Nathan about a Mustang GT500 that was down south , within a week it was up at Darlington serviced valeted and I was driving away in my very own v8 , amazing service and a monster of a car , very very happy

Buying the car was a truly first class experience with Evans Halshaw, all thanks to Sales Executive Gary Dunn.From the first phone call to the viewing experience and from the test drive to discussing the opportunity to buy this outstanding top of the range hybrid Citroën C5X, Gary never faltered in answering questions, providing helpful guidance and giving outstanding customer service. Louis enhanced our experience with lots of useful car based knowledge.We took ownership of this amazing car this afternoon and the hand-over experience was expertly managed with patience and exactness.We are very impressed.We think Evans Halshaw has an outstanding ambassador in Gary and believe he is an enormous asset to your Darlington dealership.Well done Evans Halshaw but more importantly, well done Gary Dunn.

A big thank you to James, who helped us part-ex my car for one of their used cars! He couldn't have been more helpful and was so patient, sitting with us for literal hours going through different finance options and helping us find the one that suited me best! Thanks again James!

BUYER BEWARE!Purchased a 2014 Nissan Note 1.5 DCi in December 2022, and less than a year later I have been met with a massive repair bill.I took the vehicle to my usual reliable repair centre in early November 2023 to be given a Major Service - only to be advised on top of this regular maintenance that my vehicle’s timing belt (yes, a part that if it fails, will likely completely destroy my vehicle’s engine) was 4 years overdue - 3 years overdue at the time of Evans Halshaw servicing and handing over the vehicle! (It should be done every 5 years or 90,000 miles, whichever is first) I was not once advised of this by Evans Halshaw, either verbally or in writing. Any reputable vehicle dealer would either ensure that this VITAL maintenance was carried out, or in the very least that the customer was aware that it would be required on purchasing the vehicle.When I called Evans Halshaw to query why this egregious lapse in service happened, I was met with complete and immediate dismissal of my concerns. I would not expect this kind of poor service and carelessness from a reputable main dealer of all places, when I have spent my hard earned money to purchase a vehicle I was assured was up to standard!Needless to say, I would staunchly advise anyone to AVOID this dealer, lest you get any nasty surprises a few months down the line.

You would think that all new car dealerships would treat any customer with respect, professionalism and knowledge about the industry that they represent, unfortunately this is not the case until I spoke to Thomas Richmond at Evans Halshaw in Darlington.Thomas worked tirelessly to make sure that I had the vehicle that I wanted. He constantly kept me informed and updated every step of the way, and this continues post delivery with making sure that I’m happy with everything.Thomas provided the facts and information that I needed to make my decision, at no time was any pressure applied, just honest details and service.Thank you Thomas for all your support and kind assistance.

Popped into Evans Halshaw looking to purchase a second car. Spoke with Nathan Thompson, who took the time to search for a car that suited our budget. The car we chose was transported to Darlington, test drive taken and car purchased.Thanks to Nathan, who made the transaction so easy.