SoulCycle

Terrible experience. I am quite active and fit by going to gym 4-5 times per week at various places across London. The only one holding this place up is the nice receptionist. Extremely non-inclusive environment with an instructor that was “outing” beginners several times during the class and only high-fiving the inner-circle. £26 per class to be bullied by an instructor… The instructor also talks way too fast for many people that doesn’t have English as first language… Never again… Exercise should be fun and inclusive… Worst exercise experience in London…

Best and most fun workout in London. All the instructors are incredible, facilities are amazing, and the reception staff super friendly and helpful. Couldn't recommend this place more!

What an amazing experience ! The staffs are so lovely and they made my experience so positive ! It went for my first ride on my birthday and they made it so special. Got a birthday shout out , candle to blow , photo and the sweetest card . Can’t wait to go back for another ride !

Amazing studio! The music, the instructor,the energy. It makes your day!

Rude receptionist with awful attitude (male, and probably American) , won’t be returning at all in the future. I booked a class through Gympass and have paid for my class. When I checked in at the counter, the receptionist said I didn’t claim for my bike and won’t allowed me to do my class and asked me to pay for a second when I already paid on Gympass. He was 0 help at all and one of the worst attitude.

I had a really awful experience which made me decide I wouldn’t return to this particular branch. I was about to enter the class when I was stopped by an employee, male and American. He forced me to put my phone and cardholder in my locker which I insisted I would slip into my pocket and he refused to let me enter the class until I did so. This caused me to have anxiety and ruined my experience of the class, I always like to keep my valuables on me at all times in case of theft or an emergency. Such a shame as Kendra was a great instructor and hadn’t it been for this incident I probably would have enjoyed the class…

Less busy than the Soho one, much bigger and better changing rooms. Only been to Emily’s sessions and they’ve been amazing!

A lovely studio with friendly receptionists and great vibes in the classes (Lauren Naomi, Kendra, and Josh A.'s classes are my favourites so far!)The facilities are definitely worth the price, although some (fortunately a minority) of the members are quite disrespectful of the common spaces and regulations (e.g. leaving the toilets and changing rooms in a total mess, getting hair on the clean towels, and people arriving up to 15 minutes late but still needing crew to help them set up..)I feel bad for the Crew members, who in my experience are lovely, and very efficient at their jobs. They are treated like 'the help' by these few members who seem to think that, just because this is a nice area and they pay to come, they can act like slobs. I think if the team get stricter about this sort of thing, this place will definitely deserve a full five stars.So, room for improvement, but otherwise keep up the good work!

Phenomenal classes - great playlists, excellent instructors, friendly FOH. And the overall vibe of the class (especially if you go for the more popular themed classes) is incredible. Only issue is that the pricing is on the premium side, and the facilities are just so-so.

There is a reason why the studio is basically always empty. music so loud, it kills your eardrums and workout is essentially zone 2 cardio unless you do your own thing and tune out the instructor. On top, Awful customer service. Tried to cancel a class where there is no utilization and the lady wouldn’t budge. It’s understandable if classes are full and they’d want to stick to their policy but if they are so empty, you’d think they would show some grace so people can keep coming back. Completely opposite to Barry’s where front desk is a group of sweethearts and extended my friend’s package expiration date by a full 6 months. This is why they are so full and this studio is likely going bust in no time.