Audley Mills Surgery

I attended this surgery for a vasectomy and the team there were very down to earth and professional which is exactly what you need such circumstances, they did a cracking job start to finish and even gave me a lollipop for the journey home lol. Thank you to all of you.Anyone going in for the same reason, you're in safe hands. Not even needed a bag of peas.The only thing I would say, as I notice it's on the reviews alot, I don't know who handles the phone calls, but I needed some info prior to attending, and was third in the queue when I called, but it did take 20 minutes before anyone answered, guess they are just very busy. So might be worth walking down there if your close by instead.

Unbelievably poor service, I work nights so you can imagine how difficult it is to get an appointment for my daughter. When we eventually do I'm amazed at the amount of Dr's practicing. How many people are sick? Been on the phone now for 50mins and number 1 in the queue for 35 mins! Average gp salary £111,900 (excluding partners) and they'll just Google your symptoms or book you an appointment with a nurse that knows nothing about your condition.Looks like we're all paying in someway or another for the cost of lock down crisis.I bet they'd have us in tomorrow should we need a BS COVID VACCINE!! Absolutely pathetic.'It is no measure of health to be well adjusted to a profoundly sick society' - J Krishnamurti.

I've been calling up at 8am now for over 2 months and never get an appointment. They turned away my therapist as my address is out dated. I struggle to motivate myself to do anything where I suffer with something horrible, probably heavy depression after everything this country has put me through.

Great service at the front desk staff very attentive. I registered today after just moving to the area and they managed to book me an emergency appointment in under 30 minutes. Would recommend

Rayleigh has become a laughing stock because of this surgery. Ring up repeatedly from 7:55 only to finally get through to the automated call system and be told our lines are too busy please try again later and then there are no appointments.Seeing your GP is supposed to alleviate stress however this practice inflicts further stress just trying to get an appointment.Anyone who finds this comment resonates with them, remember this is a Tory made system designed to push us all on to crippling private health care. Vote them out and fix this broken country!!!!

Impossible to get a GP appointment for my Partner. Called 14 times, on hold for 22 mins, to be told no appointments today". Surely the phone message needs to be changed when all appointments have gone.My partner had a physio appointment here

I thought I would share my experience of both Physio Steve and Muscular/Skeletal expert Nina. Both have taken their time to both examine, diagnose and treat me with expertise and professionalism. I understand the practice have more patients than they can deal with and not enough staff, which causes frustration - but that’s not their fault so be kind.

I registered with Audley Mills Surgery 3 years ago when moving to the area. I can honestly say that I have always received first class care from every member of the team. I use their PATCHES online system for all non-urgent medical enquires and requests and have always received a response and appropriate treatment within 24 hours, as was the case today. The GP's, Practice Nurse, Pharmacist, Practice manager, Secretaries, Reception and admin staff have always been warm, caring, responsive and knowledgeable and have provided my care in a timely way. Thank you.

This place is run by a bunch of clowns. The level of illogical practices that they have in place just wastes time, money, and resources. Literally your only options for getting and appointment are to try “fastest finger first” when calling at 7:59am just to get in the queue to speak to someone. Most of the time it says the queue is full and you get hung up on. So then they say to call after 10am.So three times throughout the day I call, and 8-10 people in the queue. At 4:30pm it took over one hour to speak to a receptionist to tell me that they have no appointments, try again at 8am. Round and round in their vicious little circle. If the appointment was for me, fine, I’ll deal with it. When it’s for a 17 week old baby who cannot sleep because of constant pain, scratching, and not gaining weight, no one has the common sense to just find 15 mins the following day for him to be seen. Honestly the level of care in this country is shambolic. The thing is, they all blame under-staffing, and under-funding, but quite clearly the biggest issue is that these practices are being run by truly idiotic people who have no idea how they can save time and streamline whilst providing a better service. It just requires more competent management and better processes in place to stop the insane amount of wasted time. It needs people who have empathy and a better way of thinking to get things done.As I mentioned, for the majority, it’s just what we have to deal with; but when it’s regarding babies, or elderly, there needs to be far more compassion and a willingness to do things differently. I guess they are proud of their 2* rating. I’ve held off writing reviews in the past as I know the level of pressure they face, but it it’s just downright incompetence that leads to the problems they have, then there is nowhere to hide

Receptionist was lovely when we went into the surgery, helped my husband obtain a phone appointment with the GP he wanted to speak to about his test results. GP was happy to spend time explaining and discussing the results.